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The Ritz-Carlton, Cancun

  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone - Exterior: Aerial
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone - Exterior: Pool
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone - Exterior
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone - Interior: Room
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone - Interior: Living Area
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun: Hotel Zone
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • The Ritz-Carlton, Cancun Gallery - Mexico: Cancun - RCN
  • May 2013 POM The Ritz-Carlton, Cancun Gallery - Mexico
Hotel Ratings
Classic Rating
Trip Advisor Traveler Rating
Based on 1383 traveler reviews
Greetings from the Hotel General Manager

Thank you for your interest in The Ritz-Carlton, Cancun. I invite you to discover our AAA Five Diamond haven which rests along the alluring Mayan coastline. Our elegant ocean view accommodations, exquisite fine-dining restaurants, unique Culinary Center and intimate spa, combine to offer a luxurious escape for couples and families alike. Hoping to see you soon!

Hugo Lecanda
General Manager

Featured Expert Review
Named "Island of the Women" by the Spanish after the many images of Mayan goddesses they found there, Isla Mujeres has much more to it than you might expect! How about a slice of local history, including piracy, lavish estates, unrequited love, and madness? You'll get all that and more with an...more
Insider Tip
  • A cigar-maker plies his trade evenings in the Cigar Lounge.
Hotel Overview
  • White-sand beach
    The luxurious Ritz-Carlton, Cancun offers two blue-tile pools and a 1,200 ft. white-sand beach on the Caribbean Sea.
  • Sea views
    All guestrooms and suites offer bathrobes and balconies overlooking the sea. Wireless Internet access is available throughout the resort.
  • Private dining
    Dining options include Mexican, Italian, and Caribbean cuisine. Private dinners can be arranged by request.
What to Expect:
  • An elegant ambience of Italian marble, brocade upholstery, gilt-frame paintings, tapestries, and antiques; exceptional dining, and discreet, personalized hospitality satisfy discriminating guests. An atrium garden featuring a sea-green Mayan-style sculpture and a stained-glass ceiling contributes a tropical note.
Amenity Highlights:
  • A beach-view terrace contains the main pool that floats like a freeform lagoon above the beach, a quiet pool, and a 16-person spa tub. Wood-floor thatch-roof structures furnished with cushioned lounge chairs accommodate from 4-8 guests, with thatched palapas, and two-person lounge chairs with fold-up shades also available for rent. The health spa offers treatments in air-conditioned rooms, in a thatch-roof pavilion, and on open-air terraces.

Location:

RETORNO DEL REY #36 ZONA HOTELERIA
CANCUN, Q. ROO, 77500
Mexico

Region: 
  • Hotel Zone
  • Airport:

    Cancun International Airport CUN
  • Club Oceanview -

    The Ritz-Carlton Club Level provides guests with the highest level of personal service, guests of the Club level with enjoy a greater measure of privacy with the individual attention of a personal Black Tie concierge staff. The Private Club Lounge is accessed by an exclusive elevator key only. Five complimentary food and beverage presentation including continental breakfast, mid-day snacks, afternoon tea, cocktails and hor d'oeuvres, imported cheese, seafood, champagne and premium liqueurs. All Club Guestrooms feature either a king or two double beds, with a full marble bath. Guestrooms are decorated in soothing shades of sand, peach, and coral with furnishing of Mexican design. These rooms offer private balconies providing spectacular views of the Caribbean Sea. In addition to the standard room amenities of goose down or non allergenic foam pillows, 100% cotton linens, plush terry or lightweight robes and European toiletries, upgraded room amenities are featured in all Club Level guest rooms and suites. Hermes bath amenities, fresh flowers, bedside mats and Ritz-Carlton slippers are in all Club level rooms.

  • Club Executive Suite -

    The Ritz-Carlton Club Level provides guests with the highest level of personal service, guests of the Club level enjoy a greater measure of privacy with the individual attention of a personal Black Tie concierge staff. The Private Club Lounge is accessed by an exclusive elevator key only. Five complimentary food and beverage presentation including continental breakfast, mid-day snacks, afternoon tea, cocktails and hor d'oeuvres, imported cheese, seafood, champagne and premium liqueurs. All Club Level Executive suites are 876 square feet, in the bedroom featuring a separate king bed with a full marbled master bath with dressing room, plus adjoining living room with a half bath. Suites are decorated in soothing shades of sand, peach, and coral with furnishing of Mexican design. These rooms offer private balconies providing spectacular views of the Caribbean Sea. In addition to the standard room amenities of goose down or non allergenic foam pillows, 100% cotton linens, plush terry or lightweight robes and European toiletries, upgraded room amenities are featured in all Club Level guest rooms and suites. Hermes bath amenities, fresh flowers, bedside mats and Ritz-Carlton slippers are in all Club level rooms.

  • Deluxe Oceanfront -

    Oceanfront rooms are the same as ocean view except that oceanfront has a direct view of the ocean. The rooms are located on the oceanfront side of each tower. All rooms are 438 square feet and have either one king bed or two double beds. Rooms are decorated in soothing shades of sand, peach, and coral with furnishings of Mexican design. These rooms offer private balconies providing spectacular views of the Caribbean Sea. Standard room amenities of goose down or non allergenic foam pillows, 100% cotton linens, plush terry or lightweight robes and European toiletries are included.

  • Deluxe Oceanview -

    Ocean view rooms overlook the pool and courtyard areas as well as offering a view of the Caribbean Sea. All rooms are 438 square feet and have either one king bed or two double beds. Rooms are decorated in soothing shades of sand, peach, and coral with furnishings of Mexican design. These rooms offer private balconies providing spectacular views of the Caribbean Sea. Standard room amenities of goose down or non allergenic foam pillows, 100% cotton linens, plush terry or lightweight robes and European toiletries are included.

  • Oceanfront Suite -

    Spacious 876 square foot suite with ocean front balcony offering views of the Caribbean Sea, beach and pool. Ocean Front offers Ritz Carlton plush terry bathrobes, fully stocked refrigerated honor bars, remote-control color TV with sports channel and first-run movies, AM/FM radio with digital clock/alarms, personal safes, three direct-dial telephones with dual lines and data port, individual heating and air conditioning controls, smoke detectors and sprinklers, iron and ironing board, selection of deluxe personal toiletries, and marble bathroom featuring hair dryers and scales.

Room Amenities: 
  • Air conditioning
  • Bathrobes
  • Bathroom scale
  • Bathroom telephone
  • Blackout drapes
  • Cable/satellite TV
  • CD player
  • Child care (in room, surcharge)
  • Climate control
  • Clock radio
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Hair dryer
  • Housekeeping
  • Hypo-allergenic bedding available
  • In-room safe
  • Internet access - dial-up
  • Internet access - high speed
  • Internet access - surcharge
  • Iron/ironing board
  • Makeup mirror
  • Massage - available in room
  • Minibar
  • Multi-line phone
  • Non-smoking rooms
  • Pay movies
  • Premium bedding
  • Rollaway beds
  • Sewing kit
  • Slippers
  • Television
  • Turndown service
  • Video-game console
  • Voice mail
  • Wake-up calls
Property Amenities
  • The 511-square-meter (5,500-square-foot) Kayantá Spa, offers ingredients such as avocado, vanilla, papaya, and coffee in treatments inspired by pre-Columbia rituals.Treatments include Lol-Ha, the traditional Mayan flower bath for brides; Zac-Xib, a warrior ritual involving a body scrub and essential oils bath for men; and the Sacred Warm Stone Massage. Treatments are offered in air-conditioned rooms, in a thatched-roof pavilion overlooking the beach, and on private open-air terraces. Women's and men's sections offer open-air, eight-person spa tubs sided by plunge pools; also included are saunas, steam rooms, Swiss and open-air showers, and relaxation lounges.

    A complimentary fitness center contains weight machines, cardio machines, and free weights. An exercise studio offers complimentary aerobics classes such as Pilates, yoga, and kickboxing (surcharges).

    A kids' club for ages 4-12 (surcharge) provides supervised activities in an air-conditioned clubhouse.A business center rents cellular telephones and includes private rooms with computers and Internet access (surcharges). Wireless Internet access is available throughout the resort (surcharge).

    Shoppers can browse boutiques, an art gallery, and a jewelry store.

    The hotel purifies its water.

    For the culinary inclined, take home more than a memory from your visit to Mexico, while visiting the Culinary Center at The Ritz-Carlton, Cancun. Learn a new and entertaining way to approach food and wine in a striking, professionally equipped kitchen overlooking the Caribbean Sea.

  • 24-hour front desk
  • Air-conditioned public areas
  • Audio-visual equipment
  • Ballroom(s)
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Business center
  • Business services
  • Complimentary newspapers in lobby
  • Computer rental
  • Concierge desk
  • Conference room(s)
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning service
  • Elevator/lift
  • Event catering
  • Fitness equipment
  • Hair salon
  • Internet access in public areas - high speed
  • Internet access in public areas - surcharge
  • Medical assistance available
  • Multilingual staff
  • Parking (free)
  • Parking (valet)
  • Poolside bar
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Room service (24 hours)
  • Safe-deposit box - front desk
  • Sauna
  • Security guard
  • Shoe shine
  • Shopping on site
  • Spa tub
  • Steam room
  • Supervised child care/activities
  • Swimming pool - children's
  • Swimming pool - outdoor
  • Tour assistance
  • Wedding services
Policies
  • Please note: In an attempt to provide the utmost in service, The Ritz-Carlton, Cancun
    hotel requests that guests submit the following information at the time of booking:

    Estimated time of arrival in Cancun
    All guest names
    Ages of children
    Bedding preference
    Special occasions being celebrated
    Repeat visitors

    Extra person charges may apply depending on hotel policy.
    Rollaways and cribs may be available and should be requested at the time of booking; fees may apply. Rollaway beds are not permitted in rooms with two double beds.
    Photo identification and credit card or cash deposit are required upon check-in for incidental charges.
    All special requests are subject to availability upon check-in.

Check-in time: 
  • 3 PM
Check-out time: 
  • Noon
Dining
  • The Club Grill
    Dinner restaurant employing local ingredients and emphasizing seafood and prime-grade meats. Choices such as roast lobster with leek brandade, chanterelle salad, and roast duck with chipotle and sweet potato purée. Live jazz nightly.
  • Fantino
    Opulent fine-dining dinner restaurant. Recessed ceilings painted with pastoral murals, wall recesses containing scroll paintings, pale-green linens, and ivory-colored chairs. Mediterranean cuisine. Piano music nightly.
  • El Café Mexicano
    Dining room and outside terrace. Buffet and à la carte breakfast. A la carte lunch. A la carte dinners plus Sunday night family-style barbecue buffet, Tuesday night Mexican buffet with live music, Friday night lobster-and-seafood buffet.
  • The Caribe Bar & Grill
    Casual pool-terrace spot overlooking beach. White-tile roof, blue umbrellas. Open mid-morning to early evening for light meals, snacks.
  • The Lobby Lounge
    Ocean views. Upholstered seating. Appetizers, cocktails, more than 120 tequilas, cigar-lounge section. Entertainment nightly.
Recreation
  • A terra-cotta-colored terrace overlooking the beach and extending the full length between the hotel's outer wings includes a two-level main pool floating like a freeform lagoon above the turquoise Caribbean Sea. A blossom-shape "quiet pool" isolated at one end of the terrace measures approximately 18-by- (60-by-). A spa tub accommodates 16 guests. Pool concierges make dining reservations and book outside tours. Pool captains hand out cold towels and complimentary fruit and water.

    This Cancun hotel's beach frontage comprises () of Cancún's powdery white sand. Furnished with cushioned lounge chairs, beach rentals comprise wood-floor thatch-roof structures accommodating from 4-8 guests, thatched palapas, and two-person lounge chairs with fold-up shades.An independent water sports center, AquaWorld, rents snorkeling gear and boogie boards. AquaWorld's main center is a marina located two km () from the hotel on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

    Independent operators offer personal watercraft and parasailing at various points along the beach extending the length of Cancún Island.The Ritz-Carlton includes three lighted hardcourt tennis courts (surcharges). The 18-hole Hilton golf course is three km () from the hotel, and the 18-hole Club de Golf Cancún is seven km ().

    The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Aerobics
  • Fishing
  • Golf - miniature
  • Golfing
  • Jet skiing
  • Parasailing
  • Pilates classes/instruction
  • Playground
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis
  • Water skiing
  • Windsurfing
  • Yoga classes/instruction
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Other Names for the The Ritz-Carlton, Cancun

Ritz Carlton Cancun | Cancun Ritz Carlton | Ritz Cancun | Cancun Ritz-Carlton | Cancun Ritz

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