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Home > Travel Smart Plan Program > FAQs 
Frequently Asked Questions

  What does the Travel Smart Plan™ program cover?
With the Travel Smart Plan program, we will waive Classic’s standard fees in the event of a booking change or cancellation::*
  • $50 per adult change after deposit and $100 per adult for cancellations or changes made 30 days or less prior to travel. Travelers 17 years of age and younger are covered at no cost when all adults in your traveling party purchase the Travel Smart Plan.
The Travel Smart Plan program covers you with:*

Pre Travel Coverage:
  • Penalties should you need to cancel your trip for any reason
  • Hotel, air, and rental-car price increases (unless you make a change that results in a higher price).
  • Hotel change or cancellation fees, with some exceptions.
  • Change or cancellation fees for tours and activities if canceled 24 hours prior to scheduled use.
  • Airline change or cancellation penalties (a maximum of two changes per person are allowed for published air or other restricted fares).
  • Any Classic Vacations change or cancellation fees prior to travel for any reason.

During Travel - Protected from Classic Vacations change or cancellation fees during travel for almost any reason, with certain restrictions explained in the Description of Coverage.

  • Trip Cancellation and Trip Interruption Insurance
    If you must cancel or interrupt your trip for a covered reason, the plan provides coverage up to your TOTAL VACATION COST ($25,000 maximum).
    Covered reasons include illness, injury or death to you, a traveling companion or a family member. Additional covered reasons for cancellation include jury duty, subpoena, having a home made uninhabitable by a natural disaster, hijacking, quarantine and being involved in a documented traffic accident en route to departure. Please refer to the Description of Coverage for full details.
  • Trip Delay
    If you should miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan reimburses you up to $1,000 for unused travel arrangements and/or out-of-pocket costs such as accommodations, meals and transportation expenses in order to catch up to the trip or to return home.
  • Emergency Evacuation/Repatriation
    If an injury or illness requires emergency medical transportation to the nearest appropriate medical facility, the plan will pre-pay up to $50,000 for covered transportation expenses. In addition, in the event of your death, the plan pays up to $50,000 toward the expenses associated with transporting your remains.
  • Medical Insurance Protection
    If you become ill or injured while on your trip, the plan will reimburse you up to $25,000 in medical expenses. Medical coverage while traveling overseas is particularly important as Medicare and many major medical policies may not cover medical expenses incurred outside the U.S.
  • Baggage Insurance Protection
    If baggage and/or personal effects should become lost, stolen or damaged during or while in transit to or from your vacation, the plan will reimburse you up to $1,000. The program also includes baggage delay insurance protection, covering you up to $500 for the purchase of necessary items in the event your luggage is delayed by a common carrier for more than 24 hours from the time you arrive at the destination stated on your ticket until your baggage is returned to you.
  • 24-Hour Worldwide Emergency Assistance
    24-hour emergency telephone assistance hotline provided by Travel Guard to help with travel-related emergencies ranging from cash transfer, legal, dental, or medical referral, lost travel documents assistance as well as medical consultation and monitoring.
*Some exclusions and limitations apply. Please see the Description of Coverage for complete details. The Travel Smart Plan includes insurance coverage whose benefits are administered by Travel Guard International on behalf of National Union Fire Insurance Company of Pittsburgh, PA. This plan is valid only if the appropriate plan cost has been paid.


  Why should I purchase the Travel Smart Plan program?
You’ve researched your destination, spoken to friends and taken the first steps to creating a lasting memory with Classic Vacations. How do you protect that dream from unexpected surprises or events beyond your control? The best way to cover your travel investment is to purchase the Travel Smart Plan program.

This comprehensive plan covers you and your family if:*
  • The price of your vacation increases. Once we receive your payment, the price is guaranteed unless you initiate a change that results in a new price.**
  • Someone in your immediate family has an illness or injury, even if they aren't scheduled to travel with you.
  • Your home is damaged due to flood from a hurricane or due to another natural disaster.
  • An immediate family member back home passes away and you must return from your vacation early.
  • Your luggage is lost by the airline.
  • You hurt yourself and must visit a doctor while traveling.
  • Certain other unforeseeable events, as listed in the Description of Coverage, disrupt your vacation.
*Some exclusions and limitations apply. Please see the Description of Coverage for complete details.
**Provided under Cancellation & Waiver benefit


The Travel Smart Plan program includes non-insurance and insurance benefits. The Cancellation and Waiver benefit is provided by Classic Vacations. The 24-Hour Worldwide Emergency Assist is provided by Travel Guard International. The Trip Cancellation and Trip Interruptioin, Trip Delay, Emergency Evacuation and Repatriation, Medical Insurance Protection, and Baggage Insurance Protection are provided by through Travel Guard International and underwritten by National Union Fire Insurance Company of Pittsburgh, PA. †

† This is a brief description of the insurance benefits and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445), with their principal place of business at 70 Pine Street, New York, NY 10270, a member of the AIG Companies® and are currently authorized to transact business in all states and the District of Columbia. The Policies will contain reductions, limitations, exclusions and termination provisions. All coverages may not be available in all states. Travel Services are provided by Travel Guard Assist. For costs and complete details contact Classic Vacations.

  What if I need assistance while traveling?
Contact our 24/7 Customer Care center at 1–800–243–6499

  Will my current homeowners, renters, credit card or health insurance policies cover me during our trip?
You would have to check the specifics of your particular policy. Most other policies will not cover you if you must cancel your trip.

  Will the plan cover a pre-existing medical condition?
Even if you have a medical condition that has been unstable in the last 90 days, you should still consider enrolling in the Travel Smart Plan because you can waive the Pre-Existing Condition exclusion by simply enrolling in the plan at the time of booking. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at the time of booking, waiving the Pre-Existing Condition exclusion is the easiest way to alleviate doubt as to coverage for chronic medical conditions. There are some conditions that are not covered by the policy, such as anxiety-related mental or nervous disorders. Please see the Exclusions section of the Description of Coverage to view these conditions.

  When is payment for the plan due and how do I enroll?
You must pay in full at the time of your vacation. The cost of the plan will automatically be reflected in the total amount due on your invoice. You are enrolled upon Classic Vacations’ receipt of payment for the applicable plan cost (in addition to required deposits and/or final balances).

  When does coverage go into effect and will it cover me for the entire length of my trip?
The Trip Cancellation Waiver coverage and price protection take effect upon receipt of the required plan cost by Classic Vacations. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. on your scheduled completion date or your return to your origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

  What happens if I need to cancel my trip?
Please contact your travel agent, Classic Vacations, and Travel Guard as soon as possible in the event of a claim, as the plan will not pay benefits for any additional charges incurred due to a delay in notifying your agent or Classic Vacations of your cancellation. Travel Guard will then forward you the appropriate claim form in order to file a claim.

  How do I file a claim?
In the event of a claim, please call Travel Guard, the plan administrator, at 1–866–807–7259 or visit www.travelguard.com. Please note that you may want to have a copy of your Classic Vacations invoice handy when you call as there are some details that will be needed in order to initiate your claim. This information includes your travel dates, date of cancellation, Classic Vacations booking number, and some brief information regarding your reason for cancellation, or other type of loss (i.e., trip delays, baggage loss or delay, medical claims, etc.). Important: If you are canceling your vacation, be sure to also contact your travel agent and/or Classic Vacations to notify them of the cancellation, as well as to help avoid additional expenses due to late reporting.

For covered emergencies during your trip which require evacuation, interruption, or other travel-related emergencies, call Travel Guard and provide them with your policy number and emergency details.




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