Jamaica Updates
As of 11/05/25
Advisor Resources
24/7/365 Customer Service
Phone: +1 (800) 243‐6499
Email: customerservice@classicvacations.com
Text* us at +1 (408) 794-3499 [During res hours]
Reservation Support Hours
Hours: Mon–Fri 6 AM–5 PM PT | Sat 7 AM–1 PM PT | Closed Sun
Live Chat
Access live chat with a real person during res hours. Just look for the ‘Live Chat’ button at the bottom right of your screen when booking online. Chat is the perfect solution for quick help. If you prefer to talk with an online support specialist, you can also call (800) 704-7000.
Travel Protection
Offer clients the added security of cancel-for-any-reason policies plus commission protection, giving you peace of mind when securing bookings.
Destination Updates
Courtesy calls are being made at this time for bookings expected to travel in the next 2-3 weeks.
Currently – Hurricane Melissa has weakened to a post-tropical cyclone and is moving away from the Caribbean. Weather conditions in Jamaica are steadily improving as recovery efforts progress across the island. Airports and major roadways are reopening, and many resort areas are beginning to restore normal operations.
Communication with Jamaica remains to be limited, with parts of Jamaica still without power, please be patient as we receive details we will share and update natural disaster form appropriately.
Transportation
Our ground operators have re-established contact and are working to ensure transportation services for arriving and departing clients run as smoothly as possible.
Hotel Updates
| Classic Preferred Properties | Status | Estimated Re-opening |
| Adults Only, Hideaway at Royalton Negril Resort | Closed | 11/15/2025 |
| Azul Beach Resort Negril, by Karisma | Closed | 11/10/2025 |
| Beaches Negril Resort and Spa | Closed | 12/6/2025 |
| Breathless Montego Bay | Closed | 1/31/2026 |
| Dreams Rose Hall Resort and Spa | Closed | 1/31/2026 |
| Goldeneye | Closed | 11/6/2025 |
| Grand Palladium Jamaica | Open | 11/21/2025 |
Grand Palladium Lady Hamilton Resort & Spa
| Open
| 11/21/2025 |
| Half Moon Resort | Closed | 12/15/2025 |
| Hideaway at Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort – | Closed | 11/15/2025 |
| Hyatt Zilara Rose Hall | Closed | 1/31/2026 |
| Hyatt Ziva Rose Hall | Closed | 1/31/2026 |
| Jamaica Inn | Open | |
| Jewel Grand Montego Bay Resrot and Spa | Closed | 1/31/2026 |
| Moon Palace Jamaica | Open | |
| Round Hill Hotel and Villas | Closed | 12/8/2025 |
| Royalton Blue Waters Montego Bay Resort | Closed | 11/15/2025 |
| Royalton Negril Resort | Closed | 11/15/2025 |
| S Hotel Jamaica | Open | Limited Amenities till 11/15/25 |
| Sandals Dunns River | Closed | 12/6/2025 |
| Sandals Montego Bay | Closed | 5/30/2026 |
| Sandals Negril Beach Resort and Spa | Closed | 12/6/2025 |
| Sandals Ochi Rios Beach Resort | Closed | 12/6/2025 |
| Sandals Royal Caribbean Resort and Private Island | Closed | 5/30/2026 |
| Sandals Royal Plantation, Ocho Rios, Jamaica | Closed | 12/6/2025 |
| Sandals South Coast | Closed | 5/30/2026 |
| Secrets St. James Montego Bay | Closed | 1/31/2026 |
| Secrets Wild Orchid Montego Bay | Closed | 1/31/2026 |
| The Cliff Jamaica | Open | |
| Zoetry Montego Bay Jamaica | Closed | 1/31/2026 |
Airline Updates
Kingston – KIN, Montego Bay – MBJ & Ocho Rios – OCJ are open
Delta Air Lines
- Travel Exception Policy
- Delta Air Lines is extending its waiver to assist customers who may be impacted by the infrastructure impact caused by Hurricane Melissa in Montego Bay.
- Exception Policy Overview
- Delta is offering an exception for any customer with tickets issued on or before November 04, 2025, with impacted travel dates between October 25, 2025, and December 18, 2025. For these customers, Delta is allowing refunds for wholly unused or partially used tickets. Travel agents must document the PNR with the OSI and may issue a refund for tickets that are wholly unused but must contact Delta to refund partially used tickets.
To view complete policy details, please visit the Delta Professional Travel Agency Website.
- Delta is offering an exception for any customer with tickets issued on or before November 04, 2025, with impacted travel dates between October 25, 2025, and December 18, 2025. For these customers, Delta is allowing refunds for wholly unused or partially used tickets. Travel agents must document the PNR with the OSI and may issue a refund for tickets that are wholly unused but must contact Delta to refund partially used tickets.
United Airlines
- Permitted Changes
- Change fee and fare difference waived for new flights operated by United/United Express that depart between 7 days prior to – 7 days after the original travel date for originally ticketed cabin (any fare class) and cities.
- For wholly rescheduled travel departing after January 31, 2026, or a change of departure or destination city, the change fee will be waived, but a difference in fare may apply.
- Rescheduled travel must begin within ticket validity permitted by the original ticket-issue date.
- Refund – Travel agents can self-refund unused coupons/tickets by adding OSI UA TRAVELWAIVERREFUND to the PNR.
American Airlines
- Airports include MBJ, OCJ, KIN
- Impacted Travel Dates October 30 – November 10, 2025
- New Travel Dates: October 30 – November 14, 2025
Hotel Support
Kimpton Seafire & Hotel Indigo Grand Cayman
- Due to the unfortunate destruction Hurricane Melissa has caused to Jamaica, we would like to help your clients being displaced. We will offer a displaced traveler rate and match the booking at either Kimpton Seafire or Hotel Indigo depending on the nightly rate they currently have booked. We will also pass through any amenities or breakfast as needed. If clients are booked at an All-Inclusive property, we are working on a food and beverage package to add on as well. This is valid for any canceled Jamaica bookings displaced for travel through end of January.
Marriott
- Permitted Changes
- Adults Only All-Inclusive
- W Punta Cana
- Sanctuary Cap Cana, A Luxury Collection Resort & Spa
- Almare, A Luxury Collection Resort & Spa
- Family All-Inclusive
- Marriott Cancun
- Adults Only All-Inclusive
SLS Playa Mujeres
- SLS Playa Mujeres would like to extend a special relocation offer for travelers whose plans to Jamaica have been impacted by the storm.
- Our reservations team is ready to assist with flexible arrangements and ensure a seamless transition, so your clients can continue their travels with comfort and care.
- Valid for Jamaica Relocation Bookings “Only”
- Booking Window:
- Now through December 21, 2025
- Stay Dates:
- December 1, 2025, through March 31, 2026
- Blackout Dates for Value Adds:
- December 20, 2025, through January 4, 2026
- Value Adds:
- Complimentary Upgrade – based on availability upon arrival
- $150 Resort Credit for stays of 4 nights or more
- All Reservations MUST be identified as a “Relocation Booking”
- For Static Bookings: This must be noted on the original reservation request.
- SynXis Bookings: A weekly recap of all bookings must be sent, so that we can manually add the proper notes in our system.
DONATE TO SUPPORT JAMAICA
Your donation provides food, shelter, medical aid and more to families affected by Hurricane Melissa. Every contribution helps rebuild lives and restore hope.