Jamaica Updates
As of 12/12/25
Advisor Resources
24/7/365 Customer Service
Phone: +1 (800) 243‐6499
Email: customerservice@classicvacations.com
Text* us at +1 (408) 794-3499 [During res hours]
Live Chat
Access live chat with a real person during res hours. Just look for the ‘Live Chat’ button at the bottom right of your screen when booking online. Chat is the perfect solution for quick help. If you prefer to talk with an online support specialist, you can also call +1 (800) 704-7000.
Reservation Support Hours
Hours: Mon–Fri 6 AM–5 PM PT | Sat 7 AM–1 PM PT | Closed Sun
Travel Protection
Offer clients the added security of cancel-for-any-reason policies plus commission protection, giving you peace of mind when securing bookings.
Destination Updates
Our team is actively reaching out to our valued advisors with bookings affected by Hurricane Melissa. We appreciate your patience as we work diligently to resolve any issues and ensure that all necessary adjustments are made to support you and your clients during this time.
All three airports — Kingston (KIN), Montego Bay (MBJ), and Ocho Rios (OCJ) — have reopened and are operating with limited commercial flights.
Communication with Jamaica: With parts of Jamaica still without power, service is consistently being interrupted. We appreciate your patience as we assist you.
Transportation
Our ground operators have re-established contact and are working to ensure transportation services for arriving and departing clients run as smoothly as possible.
Hotel Updates
| Classic Preferred Properties | Status | Estimated Re-opening |
| Jamaica Inn | Open | |
| Moon Palace Jamaica | Open | |
| S Hotel Jamaica | Open | |
| The Cliff Jamaica | Open | |
| Goldeneye | Open | |
| Grand Palladium Lady Hamilton Resort & Spa | Open | |
| Grand Palladium Jamaica | Open | |
| Azul Beach Resort Negril, by Karisma | Open | |
| Beaches Negril Resort and Spa | Open | |
| Sandals Dunns River | Open | |
| Sandals Negril Beach Resort and Spa | Open | |
| Sandals Ochi Rios Beach Resort | Open | |
| Sandals Royal Plantation, Ocho Rios, Jamaica | Open | |
| Round Hill Hotel and Villas | Open | |
| Zoetry Montego Bay Jamaica | Closed | 2/1/2026 |
| Half Moon Resort | Closed | 2/1/2026 |
| Sandals South Coast | Closed | 5/30/2026 |
| Sandals Montego Bay | Closed | 5/30/2026 |
| Sandals Royal Caribbean Resort and Private Island | Closed | 5/30/2026 |
| Royalton Negril Resort | Closed | 8/25/2026 |
| Adults Only, Hideaway at Royalton Negril Resort | Closed | 8/25/2026 |
| Royalton Blue Waters Montego Bay Resort | Closed | 9/15/2026 |
| Hideaway at Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort – | Closed | 9/15/2026 |
| Hyatt Ziva Rose Hall | Closed | 11/1/2026 |
| Hyatt Zilara Rose Hall | Closed | 11/1/2026 |
| Dreams Rose Hall Resort and Spa | Closed | 11/1/2026 |
| Jewel Grand Montego Bay Resort and Spa | Closed | 11/1/2026 |
| Secrets Wild Orchid Montego Bay | Closed | 11/1/2026 |
| Secrets St. James Montego Bay | Closed | 11/1/2026 |
| Breathless Montego Bay | Closed | 11/1/2026 |
Airline Updates
Kingston – KIN, Montego Bay – MBJ & Ocho Rios – OCJ are open
Delta Air Lines
- Travel Exception Policy
- Delta Air Lines is extending its waiver to assist customers who may be impacted by the infrastructure impact caused by Hurricane Melissa in Montego Bay.
- Exception Policy Overview
- Delta is offering an exception for any customer with tickets issued on or before November 10, 2025, with impacted travel dates between October 30, 2025, and January 01, 2026. For these customers, Delta is allowing refunds for wholly unused or partially used tickets. Travel agents must document the PNR with the OSI and may issue a refund for tickets that are wholly unused but must contact Delta to refund partially used tickets.
To view complete policy details, please visit the Delta Professional Travel Agency Website.
- Delta is offering an exception for any customer with tickets issued on or before November 10, 2025, with impacted travel dates between October 30, 2025, and January 01, 2026. For these customers, Delta is allowing refunds for wholly unused or partially used tickets. Travel agents must document the PNR with the OSI and may issue a refund for tickets that are wholly unused but must contact Delta to refund partially used tickets.
United Airlines
- Permitted Changes
- Change fee and fare difference waived for new flights operated by United/United Express that depart between 7 days prior to – 7 days after the original travel date for originally ticketed cabin (any fare class) and cities.
- For wholly rescheduled travel departing after January 31, 2026, or a change of departure or destination city, the change fee will be waived, but a difference in fare may apply.
- Rescheduled travel must begin within ticket validity permitted by the original ticket-issue date.
- Refund – Travel agents can self-refund unused coupons/tickets by adding OSI UA TRAVELWAIVERREFUND to the PNR.
American Airlines
- Airports include MBJ, OCJ, KIN
- Impacted Travel Dates October 30 – January 31, 2026
- New Travel Dates: October 30 – February 04, 2026
Hotel Support
Kimpton Seafire Resort + Spa by IHG & Hotel Indigo Grand Cayman by IHG
- Offering a Displaced Traveler Rate, matching the booking at either Kimpton Seafire or Hotel Indigo.
- Amenities and breakfast will be honored when applicable.
- For clients originally at All-Inclusive properties, a food & beverage package is being arranged.
- Valid for Jamaica bookings canceled or displaced through January 31, 2026.
Marriott International
- Offering rebooking assistance for Jamaica at select properties.
- Adults Only All-Inclusive
- W Punta Cana, Adult All-Inclusive
- Sanctuary Cap Cana, A Luxury Collection Resort & Spa
- Almare, A Luxury Collection Resort & Spa
- Family All-Inclusive
- Marriott Cancun, An All-Inclusive Resort
- For rebooking requests, kindly advise the preferred destination/hotel and rate looking to be honored.
SLS Playa Mujeres
- Valid for Jamaica relocation bookings only.
- Booking Window: Now – December 21, 2025
- Travel Window: December 1, 2025 – March 31, 2026
- Value Adds:
- Complimentary room upgrade (based on availability at arrival).
- $150 resort credit for stays of 4+ nights.
- Blackout Dates: December 20, 2025 – January 4, 2026.
Tortuga Bay Hotel at Punta Cana Resort
- Valid for Jamaica relocation bookings only.
- Offering a special Displaced Traveler Rate
- For bookings traveling now – February 5, 2026
The Westin St. Thomas Beach Resort & Spa
- Valid for Jamaica relocation bookings only.
- Offering a special Displaced Traveler Rate
- For bookings traveling now – February 5, 2026
DONATE TO SUPPORT JAMAICA
Government of Jamaica Relief Fund
Support the official Government of Jamaica Disaster Relief Fund to aid recovery efforts across the island.
Your donation helps provide food, shelter, medical assistance, and essential supplies to families and communities in need.
This fund is allocated throughout the island for all needs, ensuring that relief reaches both residents and infrastructure rebuilding efforts.
Caribbean Hotel & Tourism Association (CHTA)
Join CHTA in supporting tourism-related businesses and employees impacted by Hurricane Melissa.
Your contribution to the One Caribbean Family for Jamaica initiative helps restore livelihoods, rebuild hospitality operations, and sustain the communities that power Jamaica’s tourism industry.
NOTICE:
Classic Vacations® is not responsible for any errors or omissions. Bookings are subject to the applicable partner’s current terms and conditions.