Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / australia / new-south-wales

Shangri-La Hotel, Sydney

176 Cumberland Street, The Rocks, New South Wales, Australia


Shangri-La Hotel, Sydney


Aligning and exceeding national standards with our cleanliness and safety measures
Across our 28 hotels in Southeast Asia and Australasia, we have tripled the number of key sanitation and safe distancing measures across our properties (both front-of-house and back-of-house).
And in places like Singapore and Bangkok where the governments have implemented cleanliness audit programmes, I am pleased to share our hotels were among the frontrunners to receive the national quality assurance mark due to our rigorous hygiene and safety standards. Enhanced cleaning processes, aided by tried-and-tested technologies
To provide you with further peace of mind the next time you stay, dine or host events with us, our enhanced protocols will include:
 Increased cleaning and disinfection frequency across all areas of our hotels
 New technologies e.g. electrostatic spraying devices and ultra-violet light technology
 #ShangrilaCares cleanliness assurance seal on room doors from 1 June 2020 onwards
 Safe distancing measures implemented across all hotels
 Increase in contactless guest interactions at our hotels, restaurants and facilities
For more details on our enhanced protocols, I would like to share with you the appended guest journey infographic.
As we navigate the new normal, we are supported by our dedicated 14,000-strong workforce and long-time partner, Diversey – a leading global hygiene solutions provider who has a century of experience and expertise in this field.
When you are ready, my team and I look forward to welcoming you back whether in person or virtually, so you can see for yourself the comprehensive suite of hygiene and safety protocols we have in place.
In the meantime, if you have any suggestions for us, please do not hesitate to share them with us. Thank you, and I wish you and your families continued good health.


Insider Tip

An early-arrival lounge is available for guests who arrive before their rooms are ready.

Hotel Overview

Property Location Shangri-La Hotel, Sydney is in the heart of Sydney, within a 5-minute walk of Museum of Contemporary Art and Circular Quay. This 5-star hotel is 0.5 mi (0.8 km) from The Rocks Markets and 0.6 mi (0.9 km) from Sydney Observatory.
Rooms Make yourself at home in one of the 564 guestrooms. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Dining Grab a bite at Blu Bar on 36, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Sydney? This hotel has facilities measuring 20452 square feet (1900 square meters), including conference space. A roundtrip airport shuttle is available for a surcharge.


176 Cumberland Street, The Rocks, New South Wales, Australia


SYD - Kingsford Smith



  • Free newspaper
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Iron/ironing board (on request)
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Television
  • Satellite TV service
  • Room service (24 hours)
  • Non-Smoking
  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • In-room massage available
  • Premium bedding
  • Slippers
  • Recycling
  • Club level room
  • Pay movies
  • Wheelchair accessible
  • Separate bathtub and shower
  • Business lounge access


Property Amenities

  • Express check-in
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Indoor pool - 1
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Covered parking
  • Secured parking
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Computer station
  • Swimming pool
  • Conference space size (meters) - 1900
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Airport transportation (surcharge)
  • Couples/private dining
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Free wired Internet
  • Smoke-free property
  • Hiking/biking trails nearby
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Conference space size (feet) - 20452
  • Ballroom
  • Spa tub
  • Accessible bathroom
  • Roll-in shower
  • Wedding services
  • In-room accessibility
  • Multilingual staff
  • Free newspapers in lobby
  • Year Built - 1992
  • Total number of rooms - 564
  • Number of floors - 36
  • Number of buildings/towers - 1


Distances are displayed to the nearest 0.1 mile and kilometer.

Museum of Contemporary Art - 0.3 km / 0.2 mi
Circular Quay - 0.4 km / 0.2 mi
The Rocks Markets - 0.5 km / 0.3 mi
Sydney Observatory - 0.5 km / 0.3 mi
Australia Square - 0.5 km / 0.3 mi
Overseas Passenger Terminal - 0.7 km / 0.4 mi
Customs House - 0.7 km / 0.4 mi
Museum of Sydney - 0.8 km / 0.5 mi
Castlereagh Street - 0.9 km / 0.6 mi
Sydney Harbour Bridge - 1 km / 0.6 mi
King Street Wharf - 1 km / 0.6 mi
Pitt Street Mall - 1.1 km / 0.7 mi
Martin Place - 1.1 km / 0.7 mi
SEA LIFE Sydney Aquarium - 1.2 km / 0.7 mi
Wild Life Sydney Zoo - 1.2 km / 0.7 mi

The preferred airport for Shangri-La Hotel, Sydney is Kingsford Smith Intl. Airport (SYD) - 15.5 km / 9.6 mi

  • Aerobics
  • Basketball
  • Golfing
  • Horse riding/rental
  • Motor boating
  • Parasailing
  • Pilates classes/instruction
  • Running track/path
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis