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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / mexico / cancun

The Ritz-Carlton, Cancun

Retorno del Rey No. 36, ZONA HOTELERIA , Cancun, QROO, Mexico

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The Ritz-Carlton, Cancun

HEALTH & SAFETY INFO

Marriott Global Cleanliness Council
Marriott recently announced the creation of the Marriott Global Cleanliness Council – consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations. Together, the council members will work to develop a new generation of global hospitality cleanliness standards, norms and behaviors for Marriott’s more than 7,300 properties around the globe. The new standards will be designed to minimize risk and enhance safety for the company’s guests and the 750,000 people worldwide who wear the Marriott name badge.

New Cleaning Technologies

While Marriott’s council develops its work, the company has initiated plans to roll out enhanced technologies at its properties over the next few months, including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes.

In its everyday cleaning, Marriott will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens.

Cleaning Regimen Changes

When guests check into Marriott’s hotels over the next few months, they will notice a number of additions to the company’s regimen designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include:

• Surface Areas: In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests’ personal use.
• Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You’ll see more hand sanitizing stations around Marriott’s hotels – near the entrances and front desks, elevator banks and fitness and meeting spaces.
In addition, in more than 3,200 of the company’s hotels, guests can choose to use their phones to check in, access their rooms, make special requests and order room service that will be specially packaged and delivered right to the door without contact. These “touchless” services can all be done quickly via Marriott’s mobile app.
• Food Safety: At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

OVERVIEW

Insider Tip

Hotel Overview

Property Location Located in Cancun (Zona Hotelera), The Ritz-Carlton, Cancun is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1.2 mi (1.9 km) from Cancun Interactive Aquarium and 2.7 mi (4.4 km) from El Rey Ruins.
Rooms Make yourself at home in one of the 365 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Dining All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Casitas, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Business, Other Amenities Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Location

Retorno del Rey No. 36, ZONA HOTELERIA , Cancun, QROO, Mexico

Airport:

CUN - Cancun International Airport

ROOMS

Amenities

  • Wardrobe or closet
  • Minibar
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Towels provided
  • Private bathroom
  • Closed captioned TV
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony or patio
  • Free cribs/infant beds
  • Guidebooks or recommendations
  • Television
  • Cable TV service
  • Room service (24 hours)
  • Non-Smoking
  • Rollaway/extra beds (surcharge)
  • Grab bar - near toilet
  • WiFi (surcharge)
  • Blackout drapes/curtains
  • Wired Internet access (surcharge)
  • In-room childcare (surcharge)
  • Desk
  • Bed sheets not available
  • Deep soaking bathtub
  • Laptop-friendly workspace
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Premium bedding
  • Slippers
  • Pay movies
  • iPod docking station
  • Bed sheets available - no
  • Separate bathtub and shower
  • Restaurant dining guide
  • Down comforter
  • No cribs (infant beds)
  • Club level room

DETAILS

Property Amenities

  • Wheelchair-accessible on-site restaurant
  • Number of outdoor pools - 3
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Private beach nearby
  • Limo or Town Car service available
  • Computer station
  • Conference space size (meters) - 27000
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Pool umbrellas
  • Outdoor tennis courts - 3
  • Parking (limited spaces)
  • Airport transportation (surcharge)
  • Tennis on site
  • Beach bar
  • Couples/private dining
  • Coffee/tea in common areas
  • Designer stores on site
  • Art gallery on site
  • Number of bars/lounges - 2
  • Full-service spa
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Beach cabanas (surcharge)
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Free pool cabanas
  • Steam room
  • Pool sun loungers
  • Sauna
  • WiFi (surcharge)
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 8
  • Conference space size (feet) - 290626
  • Laundry facilities
  • Spa tub
  • Wheelchair accessible path of travel
  • Beach towels
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wedding services
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Garden
  • Multilingual staff
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center
  • Year Built - 1993
  • Total number of rooms - 365
  • Number of floors - 9
  • Number of buildings/towers - 1

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.1 km / 0.1 mi
Marlin Beach - 0.6 km / 0.4 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.5 mi
Kukulcan Plaza Shopping Mall - 1.1 km / 0.7 mi
Aquaworld - 1.4 km / 0.9 mi
Tequila Museum - 1.9 km / 1.2 mi
Cancun Interactive Aquarium - 1.9 km / 1.2 mi
Costa Occidental de Isla Mujeres National Park - 2 km / 1.2 mi
Yamil Lu'um Archaeological Zone - 2.1 km / 1.3 mi
La Isla Shopping Mall - 2.2 km / 1.3 mi
Maya Cancun Museum - 2.5 km / 1.6 mi
Isla Dorada - 2.9 km / 1.8 mi
Chac Mool Beach - 3.5 km / 2.2 mi
Delfines Beach - 3.8 km / 2.4 mi
El Rey Ruins - 4.4 km / 2.8 mi

The preferred airport for The Ritz-Carlton, Cancun is Cancun Intl. Airport (CUN) - 19.7 km / 12.2 mi

  • Aerobics
  • Fishing
  • Golf - miniature
  • Golfing
  • Horse riding/rental
  • Jet skiing
  • Parasailing
  • Pilates classes/instruction
  • Playground
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis
  • Water skiing
  • Windsurfing
  • Yoga classes/instruction