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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Grand Velas Riviera Maya - All Inclusive

CLASSIC PREFERRED

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, Mexico

Overview


Insider Tip

Destination Entry Requirements

Our guests’ and staff members’ health and well-being are the most important. This is why, based on the protocols dictated by the World Health Organization and the government of Mexico, we created the following hygiene program, which includes the daily essential security procedures in all Velas Resorts’ properties.
FOR STAFF MEMBERS
Training and regular practice of safety and hygiene protocols.
Physical distancing of at least 6 ft. (2 meters).
The body temperature of all staff members will be taken upon arrival and
they will pass —before and after their shift— through a sanitization cabin
with a steam system.
Touchless hand sanitizer dispensers located at key points.
Sanitizing mats in high-touch areas.
Hand washing at least every hour, for a minimum period of 20 seconds.
Personal protection equipment.
FOR GUESTS
We will take the body temperature of each guest.
We will ask our guests to use the sanitizing mat, wash their hands, and use
hand sanitizer.
Guests’ luggage will be sanitized as well.
We will share with them all the security and hygiene protocols.
All high-touch points will be sanitized after their check-in and check-out.
Each guest will be provided with a personal protection kit upon departure
(gloves, hand sanitizer, wet wipes, and a face mask).
We only use cleaning products and chemicals authorized by EPA (the
United States Environmental Protection Agency).
Transportation: Our vehicles will be sanitized with steam after each use.
Public Areas: We will increase the cleaning frequency in common areas,
with special attention to surfaces such as entrance doors, credenzas,
handrails, tables, desks, benches, armchairs, waiting rooms, garbage bins,
and elevators. Our pools will be thoroughly cleaned and sanitized every day,
as well as the sun loungers mattresses and linings.
Housekeeping: The entire work equipment will be sanitized at the
beginning and end of shifts, including maid trolleys, suite service tables,
trays, etc. There will be a detailed sanitization of contact points in suites,
such as desks, TV furniture, tables, chairs, remote controls, thermostat, bath
furniture (shower, jacuzzi and WC), gates, mirrors, frames, doors, handles,
light switches, drawers, telephones, and floors. All the products of the
minibar will be replaced with sanitized products at the end of each guest's
stay, as well as the air conditioning will be sanitized with UV light.
Experiences: We will promote that our guests follow the hygiene
procedures to enter the restaurants, Spas, gyms, boutiques, Kids ’and Teens’
Clubs. In every area, all objects will be sanitized and maximum capacities will
be determined to keep physical distancing.
Food and Beverages: The strict hygiene procedures for the staff will be
reinforced and registered. Our staff members will wear a face mask at all
times. The crockery will be washed and sanitized, as well as other high-touch
points (tables, chairs, napkins, trays, service bars, check holders, and pens).
We will reduce printed menus and instead, we will provide a QR code so that
guests can read it from their personal device. Suite service will be delivered
at the door, and all meals will be protected with plastic film or a food cover.
Our staff members will be prepared to report any suspected case of COVID-19.
We will also guide our guests on how to inform our staff in case of symptoms.
A doctor will be available for any medical evaluation that is required.
If the suspected case of "COVID-19" or symptoms are confirmed, the patient
will be transported to the hospital; the suite will be sanitized and we will
follow-up the patient’s situation. This suite will be locked for the right
sanitization and release process.

Overview

Property Location A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 6-minute drive from El Camaleon Mayakoba Golf Course and 10 minutes from Grand Coral Golf Riviera Maya. This 5-star property is 11.8 mi (19 km) from Xcaret Eco Theme Park.
Rooms Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy regional cuisine at Chaka, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Business, Other Amenities Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This property has facilities measuring 94548 square feet (8784 square meters), including a conference center. Free valet parking is available onsite.

Airport:

CUN - Cancun International Airport

Details


Amenities

  • Daily housekeeping
  • Soundproofed rooms
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Bed sheets provided
  • Pillow menu
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Private spa tub (indoor)
  • Iron/ironing board
  • Private spa tub
  • Jetted bathtub
  • Balcony or patio
  • Television
  • Non-Smoking
  • Premium TV channels
  • DVD player
  • Rainfall showerhead
  • Wardrobe or closet
  • Connecting/adjoining rooms available
  • Ceiling fan
  • Champagne service
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Flat-panel TV
  • HDTV
  • Free WiFi
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Dial-up Internet access (surcharge)
  • Designer toiletries
  • Desk
  • Laptop-friendly workspace
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Premium bedding
  • Slippers
  • MP3 docking station
  • iPod docking station
  • Separate bathtub and shower
  • Minibar (stocked, free items)
  • Down comforter
  • No rollaway/extra beds

Property Amenities

The amenities listed below are available on site; fees may apply:

  • Picnic area
  • Number of indoor pools - 2
  • Children's toys
  • Number of outdoor pools - 3
  • Number of spa tubs - 4
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Free grocery shopping service
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Limo or Town Car service available
  • Computer station
  • Swimming pool
  • Conference space size (meters) - 8784
  • Free reception
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Pool umbrellas
  • Free bicycles on site
  • Couples/private dining
  • Private picnics
  • Karaoke
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Full-service spa
  • Number of beach bars - 2
  • Number of swim-up bars - 3
  • Free beach shuttle
  • Beach shuttle (surcharge)
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Free beach cabanas
  • Meeting rooms
  • Tours/ticket assistance
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Area shuttle (surcharge)
  • Proposal/romance packages available
  • Number of restaurants - 8
  • Conference space size (feet) - 94548
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Beach towels
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Arcade/game room
  • Wedding services
  • In-room accessibility
  • Braille or raised signage
  • Garden
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Free newspapers in lobby
  • Year Built - 2008
  • Total number of rooms - 539
  • Number of floors - 4
  • Number of buildings/towers - 3

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleon Mayakoba Golf Course - 3.1 km / 1.9 mi
Grand Coral Golf Riviera Maya - 5.2 km / 3.2 mi
Tres Rios Ecopark - 6.5 km / 4 mi
28 de Julio Square - 7.6 km / 4.7 mi
Quinta Avenida - 7.8 km / 4.8 mi
Guadalupe Church - 8.2 km / 5.1 mi
Punta Esmeralda Beach - 8.4 km / 5.2 mi
Playa 88 - 8.7 km / 5.4 mi
Plaza Las Americas - 9.8 km / 6.1 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach Club - 10.2 km / 6.3 mi
Playa del Carmen Main Beach - 10.3 km / 6.4 mi
Nuestra Senora del Carmen Catholic Church - 10.7 km / 6.7 mi
Calle Corazón - 10.9 km / 6.8 mi
Central Square - 10.9 km / 6.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 49.6 km / 30.8 mi
Cozumel Intl. Airport (CZM) - 42.5 km / 26.4 mi

The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

  • Aerobics
  • Bicycle rentals
  • Boat launch
  • Fishing
  • Golfing
  • Hiking/biking trails
  • Horse riding/rental
  • Jet skiing
  • Motor boating
  • Pilates classes/instruction
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Swimming
  • Tennis
  • Volleyball
  • Yoga classes/instruction

Map