Classic Vacations to Protect Travelers Impacted by Mexicana Airline’s Bankruptcy Proceedings
SAN JOSE, Aug. 5, 2010 – In the wake of Mexicana Airlines ceasing sales activities and limiting all of Mexicana Airlines sales channels from offering flights, taking bookings and issuing tickets, Classic Vacations® has implemented the following policy to help Travel Agents serve their clients who have purchased Mexicana tickets through Classic®.
In a proactive effort, Classic will contact all agents with affected bookings to assist with customer service.
All un-ticketed passengers will have the full value of their original airfare applied toward new flights booked through Classic, without penalty. Customers are subject to any increase in the new airfare.
For ticketed passengers who purchased the Classic Travel Smart Plan or the Classic Waiver with their original booking, Classic Vacations will apply the value of the original Mexicana Airline ticket toward the purchase of a new flight through Classic.
We highly recommend that Travel Agents and their clients not dispute the original charge on their credit card as this will prevent us from changing the itinerary.
ABOUT CLASSIC VACATIONS®
Classic Vacations delivers superior customer satisfaction to luxury travel agents and their clients. Classic offers a full line of luxury accommodations (including suites, villas, and residences), first class and private transportation options and unique tours and excursions in Hawaii, the Caribbean, Mexico, Europe, Tahiti, Fiji, Australia and New Zealand. Travel agents have always relied on Classic to help create exceptional travel experiences for their clients. For more information call (800) 221-3949.
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