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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / asia / japan

The Ritz-Carlton, Tokyo

Tokyo Midtown 9-7-1 Akasaka Minato-ku, Tokyo, Tokyo-to, Japan

CLASSIC PREFERRED

The Ritz-Carlton, Tokyo

HEALTH & SAFETY INFO

TOTAL HOTEL
ENHANCED CLEANING
Protocols for every space of the hotel; especially for high-traffic areas and high-touch surfaces
HAND HYGIENE
Hand washing requirements for associates and guests; sanitizer dispensers placed throughout the
LESS CONTACT, MORE CONNECTION
Utilization of touchless and low-touch technology solutions such as Mobile Check-in/out, Mobile Key, Mobile Dining and Mobile Request via the Marriott Bonvoy™ App
PHYSICAL DISTANCING
Modified floor plans; reduced seating capacities; queuing through floor signage and stanchions
MINIMIZING REUSE
Minimizing shared use items and appliances; using disposable and single-use items
TRAINING
On-Property Cleanliness Champion; updated training and protocols for all associates with daily reinforcement
PERSONAL PROTECTIVE EQUIPMENT
Face coverings required for all associates and appropriate PPE provided for associates to wear
INDIVIDUAL HOTEL PLANS
Hotel-specific Commitment to Clean Plan that outlines how the hotel cleans, disinfects, and mitigates transmission

FRONT DESK
MOBILE CHECK IN AND MOBILE KEY
Utilization of the Marriott Bonvoy™ app: check in, access your room, or order room service
QUEUES + STANCHIONS
Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements
ASSOCIATE CARE
Physical barriers at front desk; associate focus on hygiene and disinfection
HAND SANITIZER DISPENSERS
Dispensers stationed throughout hotel, with focus in high-traffic areas
DISINFECTING KEY CARDS
Disinfected between stays; keys sanitized prior to handover to guests
BELL CARTS
Luggage sanitized after associate touch; bell carts sanitized after each use
CONCIERGE
Modified service with focus on digital and self-service options
CHECK-OUT
Mobile Check-out and alternative payment options available including contactless payment methods to facilitate social distancing where applicable
RESTAURANTS + BARS LOUNGES
REDUCED SEATING
Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use
RESERVATIONS
Defined occupancy and seating times; require reservations to control flow when busy
FOOD SAFETY
Appropriate PPE use for food handling; compliance with all Marriott and industry food safety protocol
BAR SERVICE
Cocktail equipment sanitized between use; modified procedures for garnishes and glassware
ALTERNATE MENU OPTIONS
Alternate menu options including disposable paper, digital, and chalk boards
FOOD DISPLAYS
Elimination or strict modification of self- service food stations; physical barriers in place for most displays
SELF-SERVICE APPLIANCES
Sanitization of self-service appliances between use; elimination of shared items at guest tables
GRAB AND GO
Modified food delivery including grab- and-go, pick-up stations, and ready-to- eat options
PAY-AT-TABLE OPTIONS
Reduced handling of guest personal property; alternate payment options including contactless self-checkout
MEETINGS
REGISTRATION
Separate registration areas; options for signage and physical barriers
ROOM SETS
Linenless table options; customized floor plans with seating capacities reviewed for each individual event
AUDIO/VISUAL
Sanitized equipment; live-streaming support to facilitate hybrid meetings with virtual attendees
GUEST FLOW
Clearly marked meeting entrances/ exits and one-way directional signage
BREAKS
Single-serve and pre-packaged condiments, food and beverages; breaks coordinated across groups to manage guest traffic
MEALS
Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management
TABLE SETTINGS
Minimized table settings, pre- packaged or disinfected between use
CLEANLINESS
More frequent cleaning in high traffic areas and during breaks
REQUESTS AND BILLING
Touchless options via Marriott’s Meeting Services App, and reduced handling of planner’s personal meeting materials
BANQUET EVENTS
ARRIVAL
Doors may be propped open; one- way directional signage for entry/exits; stations for queuing
ROOM SETS
Customized floor plans with seating capacities reviewed for each individual event
GUEST FLOW
Management of guest flow for special event activities, events, or food and beverage delivery
MEALS + FOOD DISPLAYS
Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management
BEVERAGE + BAR
Sanitized cocktail equipment between use; modified operations for garnishes and glassware
TABLE SETTINGS + CUTLERY
Centerpieces, cutlery, china, glassware and linens sanitized between each use
CLEANLINESS
Surfaces including tables, chairs, and all high-touch items sanitized between events
AUDIO/VISUAL
Sanitized equipment following each use and associate management of A/V equipment
OUTSIDE VENDORS
Updated policies to include cleanliness, PPE, and sanitization requirements
GUEST ROOMS
ENHANCED CLEANING
Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room
FURNITURE
Deep cleaning and disinfection of all furniture, fixtures, and surfaces (head boards, end tables, etc.)
AMENITY KIT
Disinfecting wipes provided in guest rooms
HIGH-TOUCH ITEMS
Deeper cleaning of high-touch items (handles, knobs, pulls, electronic and temperature controls, TV remote controls etc.)
REMOVAL OF NON-ESSENTIAL ITEMS
Reducing or removing non-essential high-touch items (magazine or books, etc.)
ASSOCIATE ENTRY + PPE
Modifying in-stay housekeeping frequency, in-room dining, and other associate entry into guest room
DELIVERY
Promoting use of mobile chat and requests via Marriott Bonvoy™ app for additional amenities, with contactless delivery
MOBILE DINING
Promoting use of mobile dining for the convenience ordering your meals digitally where applicable
SPA + FITNESS
ENHANCED CLEANING
Sanitization of equipment, treatment rooms, and lounge areas between use; high-touch surfaces cleaned every 2 hours
SANITATION STATIONS
Hand washing and hand sanitizer stations placed in common areas
PHYSICAL DISTANCING
Modified floor plans to increase space between equipment, furniture, etc.
SHARED USE ITEMS
Sanitization of rental gear, hair dryers, beverage vending, etc. between use, or replaced with single-use alternative
LOCKER ROOMS
Lockers and keys sanitized between use; assigned lockers staggered to increase physical distancing
FITNESS ALTERNATIVES
Promotion of in-room and outdoor fitness alternatives
MENU OF SERVICES
Proactive communications on all service adjustments; added low- or non-touch treatments
APPOINTMENT SCHEDULE
Staggered arrival times; longer appointment lengths to allow for deeper cleaning between each appointment. Relocation of credit card payment devices; reduced handling of guest personal property
ASSOCIATE CARE
Focus on hygiene and disinfection; face masks worn as part of uniform
POOL+ RESORT
ENHANCED CLEANING
Focused on using the right chemicals in every area; sanitizing equipment, surfaces and furniture between use
FOOD + BEVERAGE
Grab-and-go food delivery options; pre-packaged and single-use cutlery condiments, etc.
PHYSICAL DISTANCING
Increase in space between tables, chairs, and equipment in all pool, beach, golf and resort areas
SELF-SERVICE STATIONS
Self-service stations (water, sun screen, etc.) replaced with single-use alternatives
CABANAS
Day beds, cabanas and interior furnishings sanitized between use
TOWEL STATIONS
Towel desks, hutches, or stands are sanitized hourly. For your protection towels are not displayed
BEACH EQUIPMENT
Surf boards, paddles, sports equipment, and all shared use items sanitized between use
KIDS CLUB + PLAYGROUND
Modified operations to disinfect toys, surfaces and equipment between use and utilize creative space markings
TENNIS
Modified operations to singles play only, not switching sides of court; use of own numbered tennis balls

GOLF
CLUBHOUSE CLEANING
Deeper more frequent cleaning of locker rooms, golf shop, high traffic and high touch areas
CLUBHOUSE FOOD + BEVERAGE
Grab-and-go food delivery options; pre-packaged and single-use cutlery condiments, etc.
GOLF CAR STAGING
Modified golf car staging; single- rider use only unless riding with member of the same household. Deep cleaning and sanitation of every golf car before and after guest usage
GUIDELINES FOR PLAY
Intervals modified to 10-12 minutes; congregating discouraged before/ after the round is completed
PRACTICE FACILITY
Will remain open but limited to 50% capacity, with increased spacing between hitting stations
COURSE SET-UP
Removal of water coolers and self-serve stations, ball washers, rakes; modified no- touch flagstick protocols
GOLF INSTRUCTION + FITTING
Instruction or fitting may be conducted on individual basis
ASSOCIATE CARE
Focus on hygiene and disinfection; face masks worn as part of uniform






OVERVIEW

Hotel Overview

Property Location With a stay at The Ritz-Carlton, Tokyo, you'll be centrally located in Tokyo, steps from Suntory Museum of Art and within a 5-minute walk of Tokyo Midtown. This 5-star hotel is 0.2 mi (0.3 km) from Billboard Live and 0.2 mi (0.4 km) from Fujifilm Square.
Rooms Make yourself at home in one of the 245 guestrooms featuring minibars and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining Enjoy international cuisine at Towers, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Business, Other Amenities Featured amenities include a business center, limo/town car service, and express check-in.

Location

Tokyo Midtown 9-7-1 Akasaka Minato-ku, Tokyo, Tokyo-to, Japan

Airport:

NRT - Tokyo Narita

ROOMS

Amenities

  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Frette Italian sheets
  • Phone
  • Turndown service
  • Free bottled water
  • Toilet with electronic bidet
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Portable bathtub seat
  • Hydromassage showerhead
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Lowered peephole/view port in door
  • Satellite TV service
  • Room service (24 hours)
  • Flat-panel TV
  • Non-Smoking
  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Height-adjustable showerhead
  • Free WiFi
  • Grab bar - near toilet
  • Free wired Internet
  • DVD player
  • Desk
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Lever door handles
  • Premium bedding
  • Wheelchair accessible
  • Separate bathtub and shower
  • Club level room

DETAILS

Property Amenities

  • Wheelchair-accessible on-site restaurant
  • Express check-in
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Indoor pool
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Luggage storage
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible (may have limitations)
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Electric car charging station
  • Coffee shop or café
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Safe-deposit box at front desk
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center
  • Year Built - 2007
  • Total number of rooms - 245
  • Number of floors - 12

Dining

Azure 45
This French restaurant has been newly redesigned, yet it maintains the highly visual cuisine that earned it a Michelin star. The space features private dining and a view from the 45th floor.
Towers
This contemporary grill focuses on simple, seasonal ingredients including Akaushi prime rib and local seafood. Food is complemented by an expert wine selection and a signature dessert trolley.
La Boutique
Devoted to the sweeter things in life, the boutique showcases the exquisite contemporary creations handcrafted by the pastry team of The Ritz-Carlton, Tokyo.
Hinokizaka
Hinokizaka is one of the best place to appreciate vista of Tokyo featured by four areas for each of Kaiseki, Sushi, Tempura and Teppanyaki. Each area has distinguishing design evoking the art of Japanese cuisine.
The Lobby Lounge
Overlooking Tokyo from the 45th floor, this light-filled lounge features traditional Afternoon Tea, light fare, cocktails and daily offerings of live entertainment.
The Bar
The city skyline shimmers in the view of stylish bar. The menu features shareable plates and specialty cocktails including the Diamond is Forever Martini garnished with a one-carat diamond.
The Ritz-Carlton Cafe and Deli
Accessible from the Tokyo Midtown shopping center, this casual café offers light fare, homemade beverages, specialty coffees, fresh pastries and tempting desserts.

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Suntory Museum of Art - 0.2 km / 0.1 mi
Tokyo Midtown - 0.3 km / 0.2 mi
Billboard Live - 0.3 km / 0.2 mi
Fujifilm Square - 0.4 km / 0.2 mi
Roppongi Hills - 1 km / 0.6 mi
Mori Art Museum - 1.2 km / 0.7 mi
Suntory Hall - 1.5 km / 0.9 mi
Tokyo Tower - 1.8 km / 1.1 mi
Meiji Jingu Stadium - 2.3 km / 1.4 mi
National Diet Building - 2.3 km / 1.5 mi
Shiba Park - 2.5 km / 1.5 mi
Omotesando Hills - 2.5 km / 1.5 mi
Takeshita Street - 2.7 km / 1.7 mi
Shinjuku Gyoen National Garden - 2.9 km / 1.8 mi
Keio University - 3 km / 1.9 mi

The preferred airport for The Ritz-Carlton, Tokyo is Haneda Airport (HND) - 21.5 km / 13.4 mi