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Hotel / caribbean / dominican-republic

Hard Rock Hotel & Casino Punta Cana All Inclusive

Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, Dominican Republic

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Hard Rock Hotel & Casino Punta Cana All Inclusive

HEALTH & SAFETY INFO

For added guest and employee safety, the global Hard Rock SAFE + SOUND program now requires hotel guests to wear appropriate facial coverings/face masks in all public areas of hotels with the exception of when outdoor spaces, by the pool or beach, or when actively eating and/or drinking or smoking. Designated areas include common indoor spaces such
as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.
PROTOCOLS, PROCEDURES, AND PREVENTIVE MEASURES
We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel & Casino Punta Cana will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:

Safe+Sound Progran
1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed.

2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

3. Cleaning Protocols and Sanitation: We use cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more.

6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options

OVERVIEW

Insider Tip

Hotel Overview

Property Location When you stay at Hard Rock Hotel & Casino Punta Cana All Inclusive in Punta Cana, you'll be on the beach, within a 15-minute drive of Hard Rock Golf Club at Cana Bay and Arena Gorda Beach. This 4.5-star property is 5.6 mi (9.1 km) from Macao Beach and 9 mi (14.5 km) from Palma Real Shopping Village.
Rooms Make yourself at home in one of the 1775 air-conditioned rooms featuring private spa tubs. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 13 outdoor swimming pools. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Isla, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wind down with a drink at one of the 20 bars/lounges or 4 poolside bars.

Business, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Punta Cana? This property has facilities measuring 65000 square feet (6039 square meters), including a conference center. Free valet parking is available onsite.

Location

Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, Dominican Republic

Airport:

PUJ - Punta Cana International Airport

ROOMS

Amenities

  • Air conditioning
  • Minibar
  • Furnished balcony
  • Coffee/tea maker
  • Daily housekeeping
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Private spa tub
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Television
  • Satellite TV service
  • Room service (24 hours)
  • Non-Smoking
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Eco-friendly toiletries
  • Premium bedding
  • Slippers
  • LED light bulbs
  • Separate bathtub and shower
  • Executive level room
  • Smoking and Non-Smoking
  • No rollaway/extra beds
  • No cribs (infant beds)

DETAILS

Property Amenities

  • Number of outdoor pools - 13
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • Swimming pool
  • Conference space size (meters) - 6039
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Shopping on site
  • Pool umbrellas
  • Outdoor tennis courts - 2
  • Golf course on site
  • Casino
  • Coffee/tea in common areas
  • Karaoke
  • Number of bars/lounges - 20
  • Number of poolside bars - 4
  • Full-service spa
  • Number of swim-up bars - 3
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Health club
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Children's club (free)
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Free long-term parking
  • Number of restaurants - 10
  • Conference space size (feet) - 65000
  • Ballroom
  • Reception hall
  • Laundry facilities
  • Spa tub
  • Wheelchair accessible path of travel
  • Television in common areas
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Arcade/game room
  • Wedding services
  • In-room accessibility
  • Garden
  • Multilingual staff
  • Free newspapers in lobby
  • Year Built - 2009
  • Total number of rooms - 1775
  • Number of floors - 3
  • Number of buildings/towers - 16

Dining

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Punta Blanca Golf Course - 4.8 km / 3 mi
Hard Rock Golf Club at Cana Bay - 4.9 km / 3.1 mi
Arena Gorda Beach - 5.3 km / 3.3 mi
Iberostar Golf Course - 7.7 km / 4.8 mi
Macao Beach - 9.1 km / 5.6 mi
White Sands Golf Course - 9.6 km / 5.9 mi
Princess Tower Casino Punta Cana - 10.4 km / 6.5 mi
Casino Diamante Punta Cana Grand - 11.4 km / 7.1 mi
Cortecito Beach - 11.5 km / 7.2 mi
Aromas Museum - 12.4 km / 7.7 mi
Los Corales Beach - 13.1 km / 8.1 mi
Cocotal Golf and Country Club - 13.1 km / 8.1 mi
Manati Park Bavaro - 13.3 km / 8.3 mi
Palma Real Shopping Village - 14.5 km / 9 mi
Bavaro Beach - 15.1 km / 9.4 mi

The preferred airport for Hard Rock Hotel & Casino Punta Cana All Inclusive is Punta Cana Intl. Airport (PUJ) - 29.4 km / 18.2 mi

  • Bicycle rentals
  • Billiard table
  • Fishing
  • Golf - driving range
  • Golf - miniature
  • Golfing
  • Horse riding/rental
  • Pilates classes/instruction
  • Snorkeling
  • Swimming
  • Tennis
  • Volleyball
  • Yoga classes/instruction