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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / caribbean / dominican-republic

Secrets Cap Cana Resort & Spa

Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, Dominican Republic

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Secrets Cap Cana Resort & Spa

HEALTH & SAFETY INFO

BACK TO BUSINESS.
We are pleased to announce that, today, AMResorts® launches its new CleanComplete Verification™ 360-degree quality and hygiene program for all its branded properties. The campaign will focus on our commitment to guest wellbeing as we redefine the all-inclusive Unlimited-Luxury® resort experience with even higher safety and hygiene standards. Its purpose is to instill confidence and peace of mind during the vacation selection process and especially for future vacations at an AMResorts® branded property, which will in turn continue to foster and strengthen guest loyalty.

Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented the industry’s latest Prevention of the Spread of Infection (POSI) audit solution, through Cristal International Standards’® POSI-check. All AMResorts® branded properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.

The campaign started internally with a webinar to ensure staff and employees are well versed in the elevated approach to hygiene protocols and procedures. From there, an all-encompassing external campaign starts today—a press release is being distributed, materials are being created for inclusion in guest rooms, and a video is being deployed, along with a landing page that will showcase the elements.

OUR PROMISE TO GUESTS.
At the center of the campaign is our new CleanComplete VerificationTM, a 360-degree quality, safety and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:
• Welcome Back – Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health check at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.
• Come on In – Room Cleaning Procedures: Cristal RoomCheck verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts and TVs.
• Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
• Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
• Dine in Style – Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.
• Behind the Scenes – Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.
• See You Again Soon – Check-Out and Departure Procedures: Express check-out service to reduce contact.
• Don’t Just Take Our Word for It – Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.
We are confident these standards are among the most extensive in the industry and are proud of the operational effort that has been put into developing such a comprehensive program.

Please visit the CleanComplete Verification™ website to view the full health and safety protocols in place, or visit the AMResorts® Media Download Site for the full downloadable PDF of the CleanComplete Verification™ standards.

TOGETHER WE RISE.
Together, we are weathering an economic and public health crisis like the world has never seen. And, it is because we remain united, that we will emerge from this moment in time in a position of strength. As we count down the days until the resorts welcome back our mutual guests, each of us remain fully dedicated to you with a steadfast commitment to continue delivering our very best, every day. I wish you and those you love the best of health and peace of mind.

OVERVIEW

Hotel Overview

Property Location When you stay at Secrets Cap Cana Resort & Spa in Punta Cana, you'll be on the beach, within a 15-minute drive of Juanillo Beach and Punta Cana Beach. This 4.5-star hotel is 13.5 mi (21.7 km) from Downtown Punta Cana and 16 mi (25.7 km) from Palma Real Shopping Village.
Rooms Make yourself at home in one of the 457 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Amenities Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Dining All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Bordeaux, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Location

Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, Dominican Republic

Airport:

PUJ - Punta Cana International Airport

ROOMS

Amenities

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Ceiling fan
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony or patio
  • Television
  • Cable TV service
  • Room service (24 hours)
  • Flat-panel TV
  • Non-Smoking
  • Free WiFi
  • Desk
  • Bed sheets not available
  • Premium bedding
  • Slippers
  • Shower only
  • Bed sheets available - no

DETAILS

Property Amenities

  • Barbecue grill(s)
  • Picnic area
  • Number of outdoor pools - 2
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 6
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Free breakfast
  • Business center
  • Meeting rooms
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Free valet parking
  • Smoke-free property
  • Computer station
  • Nightclub
  • Safe-deposit box at front desk
  • Spa services on site
  • Terrace
  • Hair salon
  • ATM/banking
  • Number of restaurants - 8
  • Concierge services
  • Gift shops or newsstand
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Wheelchair accessible path of travel
  • Beach towels
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Garden
  • Total number of rooms - 457

Dining

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Juanillo Beach - 0.5 km / 0.3 mi
Punta Espada Golf Course - 6 km / 3.7 mi
Indigenous Eyes Ecological Park - 7.2 km / 4.5 mi
Punta Cana Beach - 7.4 km / 4.6 mi
Scape Park - 7.5 km / 4.7 mi
La Cana Golf Course - 11.2 km / 6.9 mi
Corales Golf Course - 15.5 km / 9.6 mi
Downtown Punta Cana - 21.7 km / 13.5 mi
San Juan Shopping Center - 21.8 km / 13.5 mi
Bavaro Lagoon - 22 km / 13.7 mi
Manati Park Bavaro - 25.2 km / 15.6 mi
Dolphin Explorer - 25.4 km / 15.8 mi
Palma Real Shopping Village - 25.7 km / 16 mi
Cabeza de Toro Beach - 26 km / 16.2 mi
Cocotal Golf and Country Club - 26.5 km / 16.5 mi

The nearest major airport is Punta Cana Intl. Airport (PUJ) - 14 km / 8.7 mi

  • Sailing
  • Snorkeling
  • Volleyball
  • Windsurfing