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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / caribbean / jamaica

Secrets St. James Montego Bay - Luxury

Lot 59A Freeport, Montego Bay, Saint James, Jamaica

CLASSIC PREFERRED

Secrets St. James Montego Bay - Luxury

HEALTH & SAFETY INFO

All residents of the United States of America will be required to obtain a negative COVID-19 RT-PCR test or negative COVID-19 antigen test. All tests approved by the World Health Organization and the FDA, will be accepted. All test must be done at an accredited lab.

All persons entering Jamaica (Nationals and Visitors) will go through a layered pre-screening process, to include temperature checks, visual checks and random selection. Based on the results, there is further screening/testing by the health authorities.

Visitors must receive a Travel Authorization prior to departure. To register for your Travel Authorization to Jamaica please visit: https://www.visitjamaica.com/travelauthorization/
- Travelers from the United States are no longer required to upload a negative test result when applying for a Travel Authorization. The negative test result will have to be shown, alongside the approved Travel Authorization, at check-in and again on arrival in Jamaica,

Once guests have succesfully received their Travel Authorization via email, a saved electronic copy or printed copy will be required at time of check-in or when boarding their flight.

Further health screening and risk assesment will be done on arrival. Persons may still be required to be tested at the airport if they arrive on a flight from an area designated as high risk (these flights are selected randomly and are subject to change based on the prevailing situation) despite presenting a negative COVID-19 test certificate.

Any symptomatic persons, or persons who test positive will be quarantined and isolated.

Upon arrival, and in all public and common areas, wearing of a face mask is required.

Jamaica has implemented a ""Stay in Resilient Corridor"" measure which requires all persons to remain at their hotel/resort within the corridor for the duration of their stay. The Resilient Corridor comprises: 1. A Northern segment stretching from Negril in Westmoreland across the northern coastline to Port Antonio in Portland. 2. A South Coast segment running from Milk River in Clarendon westward to Negril in Westmoreland.

For further information and up to date changes, please visit: www.visitjamaica.com

Failure to have the proper COVID-19 documentation may affect entry into your destination. It is the traveler's responsibility to have all the necessary documents, tests, and vaccinations completed prior to departure. Improper required travel documentation is not covered by any Trip Protection Plans. In addition to international COVID-19 travel protocols, COVID-19 travel restrictions and protocols may be in place upon return to the United States. Please continue to monitor all state or local health advisories from your city or state of origin prior to travel.


BACK TO BUSINESS.
We are pleased to announce that, today, AMResorts® launches its new CleanComplete Verification™ 360-degree quality and hygiene program for all its branded properties. The campaign will focus on our commitment to guest wellbeing as we redefine the all-inclusive Unlimited-Luxury® resort experience with even higher safety and hygiene standards. Its purpose is to instill confidence and peace of mind during the vacation selection process and especially for future vacations at an AMResorts® branded property, which will in turn continue to foster and strengthen guest loyalty.

Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented the industry’s latest Prevention of the Spread of Infection (POSI) audit solution, through Cristal International Standards’® POSI-check. All AMResorts® branded properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.

The campaign started internally with a webinar to ensure staff and employees are well versed in the elevated approach to hygiene protocols and procedures. From there, an all-encompassing external campaign starts today—a press release is being distributed, materials are being created for inclusion in guest rooms, and a video is being deployed, along with a landing page that will showcase the elements.

OUR PROMISE TO GUESTS.
At the center of the campaign is our new CleanComplete VerificationTM, a 360-degree quality, safety and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:
• Welcome Back – Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health check at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.
• Come on In – Room Cleaning Procedures: Cristal RoomCheck verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts and TVs.
• Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
• Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
• Dine in Style – Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.
• Behind the Scenes – Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.
• See You Again Soon – Check-Out and Departure Procedures: Express check-out service to reduce contact.
• Don’t Just Take Our Word for It – Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.
We are confident these standards are among the most extensive in the industry and are proud of the operational effort that has been put into developing such a comprehensive program.

Please visit the CleanComplete Verification™ website to view the full health and safety protocols in place, or visit the AMResorts® Media Download Site for the full downloadable PDF of the CleanComplete Verification™ standards.

TOGETHER WE RISE.
Together, we are weathering an economic and public health crisis like the world has never seen. And, it is because we remain united, that we will emerge from this moment in time in a position of strength. As we count down the days until the resorts welcome back our mutual guests, each of us remain fully dedicated to you with a steadfast commitment to continue delivering our very best, every day. I wish you and those you love the best of health and peace of mind.

OVERVIEW

Insider Tip

Hotel Overview

Property Location When you stay at Secrets St. James Montego Bay - Luxury in Montego Bay, you'll be on the waterfront, within a 15-minute drive of Montego Bay Cruise Ship Terminal and AquaSol Theme Park. This 5-star resort is 12.4 mi (20 km) from Rose Hall Great House and 2.9 mi (4.6 km) from Montego Bay Marine Park.
Rooms Make yourself at home in one of the 350 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Dining All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at World Cafe, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars.

Business, Other Amenities Featured amenities include a business center, express check-in, and express check-out. Planning an event in Montego Bay? This resort has facilities measuring 8058 square feet (749 square meters), including conference space.

Location

Lot 59A Freeport, Montego Bay, Saint James, Jamaica

Airport:

MBJ - Sangster International Aiport

ROOMS

Amenities

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Individually furnished
  • Phone
  • Turndown service
  • Individually decorated
  • Free bottled water
  • Towels provided
  • Ceiling fan
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Separate bedroom
  • Cable TV service
  • Room service (24 hours)
  • Non-Smoking
  • Premium TV channels
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Bed sheets not available
  • Slippers
  • Separate sitting area
  • MP3 docking station
  • Separate bathtub and shower
  • Balcony
  • Minibar (stocked, free items)
  • Room and bed type depend on availability check-in

DETAILS

Property Amenities

  • Express check-in
  • Bar/lounge
  • Number of outdoor pools - 2
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry service
  • Swimming pool
  • On private beach
  • Conference space size (meters) - 749
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Casino
  • Barbecue grill(s)
  • Number of poolside bars - 2
  • Full-service spa
  • Swim-up bar
  • Conference space
  • Spa treatment room(s)
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Number of slot machines - 33
  • Nightclub
  • Number of gaming tables - 1
  • Number of VIP gaming rooms - 1
  • Casino floor size square feet - 1410
  • Casino floor size square meters - 131
  • Spa services on site
  • Number of restaurants - 9
  • Conference space size (feet) - 8058
  • Laundry facilities
  • Spa tub
  • Wheelchair accessible path of travel
  • Beach towels
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Garden
  • Multilingual staff
  • Year Built - 2010
  • Total number of rooms - 350
  • Number of floors - 5
  • Number of buildings/towers - 1

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Sunset Beach Resort Au Natural Beach - 0.8 km / 0.5 mi
Montego Bay Cruise Ship Terminal - 1.6 km / 1 mi
Fairview Shopping Center - 3.3 km / 2 mi
Harbour Street Craft Market - 4.2 km / 2.6 mi
Saint James Parish Church - 4.3 km / 2.7 mi
Museum of St. James - 4.4 km / 2.7 mi
Sam Sharpe Square - 4.4 km / 2.7 mi
Westgate Shopping Centre - 4.4 km / 2.7 mi
Montego Bay Marine Park - 4.5 km / 2.8 mi
Dump-Up Beach and Events Park - 4.6 km / 2.9 mi
Jarret Park - 4.7 km / 2.9 mi
Walter Fletcher Beach - 4.9 km / 3.1 mi
Fort Montego - 4.9 km / 3.1 mi
Fort Montego Craft Market - 4.9 km / 3.1 mi
AquaSol Theme Park - 5.2 km / 3.2 mi

The nearest major airport is Sir Donald Sangster Intl. Airport (MBJ) - 7.9 km / 4.9 mi

  • Aerobics
  • Basketball
  • Golfing
  • Horse riding/rental
  • Running track/path
  • Sailing
  • Scuba diving
  • Snorkeling
  • Swimming
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes/instruction