The Turks and Caicos Islands will be reopening their borders for international arrivals beginning on July 22, 2020.

Effective July 22, 2020 the following entry requirements and guidelines will be in place for all arrivals:

As a part of the guidelines, international travelers arriving to the Turks and Caicos Islands must obtain a pre-authorization certification by TCI Assured, a quality assurance portal which will be available on the Turks and Caicos Islands Tourist Board website starting July 15, 2020. In order to receive the pre-authorization certification, all travelers must complete the following requirements:

A negative COVID-19 PCR test result. The test must be taken within 5 days of travel.

Medical/Travel insurance that covers medevac due to COVID-19

Completed health screening questionnaire

All persons should certify that they have read the privacy policy document

Proof of the aforementioned should be uploaded to the TCI Assured which will be available at http://turksandcaicostourism.com/

Once uploaded, the documents will be verified and a TCI Assured sticker will be issued to the traveler. Visitors will be able to upload documents within 3 days in advance of their arrival to Turks and Caicos to ensure a sticker can be issued. Travelers will not be allowed in to the island without an approved TCI Assured sticker.

Children under 12 years of age will not be required to provide a negative COVID-19 PCR test, however all other requirements will remain in place.

Upon arrival at the Providenciales International Airport, visitors can expect to present their valid passport and TCI Assured stickers to local authorities. All government personnel will be wearing personal protective equipment. All visitors must wear masks/face covering on arrival and observe protocols of particular airlines. In addition, social distancing of at least 6 feet must be maintained while in the airport.

Visitors may be subject to further testing upon arrival. Temperature checks are also to be expected.

Failure to have the proper COVID-19 documentation may affect entry into your destination. It is the Traveler’s responsibility to have all the necessary documents, tests, and vaccinations completed prior to departure. Improper required travel documentation is not covered by any Trip Protection Plans.


Grace Bay Resorts Health & Safety Protocols:
ENTRANCE
• Resort employees will not open the doors of the Taxi.
• Temperature checks at entrance should be considered if not done already by the airlines and the
airport authorities.
• Guests running a temperature of more than 100° F should be politely taken to a separate
location where they will be further examined by the Health Professionals
• Disinfect and clean Guest luggage after informing the Guests( applicable for all arrivals)
• Provide a mask if Guest is not wearing one, if required (Follow Government Guidelines)
• Disinfect and clean Guest luggage after informing the Guests( applicable for all arrivals)
• Provide a mask if Guest is not wearing one, if required (Follow Government Guidelines)
RECEPTION
• Active usage of technology to capture the Credit Card and Passport details of the guests
to minimize their time at the reception or do a complete in-room check in when possible.
• Give safety, hygiene and other instructions to the Guests as per the new SOP
• Ensure markings on the floor at reception to maintain Social Distancing.
• Ensure employees are wearing masks & gloves (Follow Government Guidelines)
• Keep sanitizers and wipes for Guests to use
• Keep paper, envelopes and all equipment sanitized and sainitize again after usage.
• Wipes- Guests can use with sanitizer to clean their phone or credit cards
• If applicable, signage on the side doors in the lobby to encourage usage of the main door only to
avoid touching surfaces.
ELEVATORS
• Ensure that safety instructions, including the number of Guests allowed at one time, is
placed inside the elevator and is easily visible; apologize for the delay and inconvenience
caused to the Guests due to the new safety norms
• Ensure elevator floor buttons are regularly sanitized by the Housekeeping employees
• Keep floor & other area of the elevators that can be touched sanitized
• Install hand sanitizer wipe dispensers in the elevators
• Ensure elevator floor buttons are regularly sanitized by the Housekeeping employees
• Keep floor & other area of the elevators that can be touched sanitized
• Install hand sanitizer wipe dispensers in the elevators
GUEST ROOMS
• Signages with information on sanitization norms should be placed
• Guests instructions given at the reception should include instructions on how the rooms
are sanitized at regular intervals
• May need a tent card or post to say the room & other touch points have been sanitized
• Ensure Housekeeping employees on the floor are wearing safety gear
• Remove all decorative Pillows and Throws which are usually not washed from one guest cycle
to the next one.
• Keep sanitizers at regular intervals on the floor and small dispensers in the rooms
• Inform Guests that newspapers are not being delivered due to safety reasons, but e-papers
will be made available through email etc.
• Laundry, room service instructions should be available in the room for the new SOPs being
implemented
• Room linen to be changed once in two days or ONLY on request; no turn down services
to facilitate minimal contact
• When possible, allocate rooms away from each other.
RESTAURANTS
• Keep sanitizers for Guests to use
• Reduce number of tables to maintain Social Distancing norms
• We will not do buffets initially and serve a la carte’ breakfast.
• Staff must be trained for minimal contact/communication during service
• Ensure employees are wearing masks & gloves (Follow Government Guidelines)
• Use disposable napkins which are pre-packed or individually packed serviettes.
• Keep wipes which Guests can use with sanitizer to clean their phone or credit cards

POOL & BEACH
● Pool & Beach chairs and side table to be sanitized after each use
● Cabanas to be sanitized each night
● Towel desk and counters to be sanitized at least once per hour
● Physical Distancing. Set up the chairs on the beach in a staggered manner so the
guests get enough distance between the chairs,
● Hobby Cats and Other Water Sports Equipmentto be sanitized after each usage.
● Chaise lounge chairs set with appropriate physical distancing
● Water Igloos to be sanitized after each usage. No reuse before sanitizing.
● Water Tap to be sanitized periodically with disinfectant wipes.
● Use disposable Bamboo Eco Friendly Plates and cutleries for the food.
GYM
• Periodic sanitization of the equipment. Also provide commercial GYM wipes to the guests
to ensure they are able to clean the equipment before and after usage.
• Limit the number of Guests in the area based on maximum allowed. Provide signage on
Social Distancing.
• Promote outdoor exercises to avoid congestion at peak periods.
• If schedule permits assign one dedicated HK staff for the gym cleaning and same staff
can also assist in cleaning the other public areas during non peak hours.
CHECK-OUT
• Use e-check out by emailing the bill and clearing the touchless payments.
• Advise the Guests to inform their check-out plans in advance so that bills can be
made ready
• Put floor markers as in case of check-in
• Provide sanitizers and other swabs in case the Guest requires