The First Roma Arte
Via del Vantaggio 14, Rome, RM, Italy
HEALTH & SAFETY INFO
In all common areas, including arrival area outside the hotel, at least 1 meter safe social distancing is mandatory at all time
Information about prevention measures will be available to all guests
Handshaking and all gestures involving interpersonal touching are discouraged
Certified alcohol-based hand sanitizer gel will be available to guests throughout the Hotel. In particular at the entrance of the hotel and in the various restaurants, bathrooms and on the corridors of each floor.
The Staff, will keep a safe social distance of at least 1 meter from colleagues and guests and will be provided with personal protective equipment:
Gloves (if necessary)
Masks (to wear in case social distancing rules cannot be enforced)
Guests will be required to wear masks in the common areas only when it is not possible to maintain the safety distance of 1 meter
The Doorman, wearing mask and gloves, will welcome guests making sure to keep social distance. He will handle the guest’s luggage
All accessible parts of the luggage (including handle and zipper) will be sanitized by the Doorman.
The staff handling the luggage will always wear gloves
The guests will then be directed towards the Front Office by the Doorman always keeping a safe social distance
Reception Desk: Check In & Check Out Procedures
In order to limit the time spent in the Front Office area, all guests will be contacted prior to arrival and suggested to use the APP provided by The First Hotel Arte for Registration | Check In | Check Out |Payment procedures
Should the above not be feasible, IDs will be collected upon arrival and will be returned to the guests directly in their room after registration. In case of groups or families, the tour leader or the head of the family will be asked to act as liaison with the Front Desk for the check-in procedure and all other reception-related needs
Upon arrival all guests will be informed about in-room and common areas cleaning and sanitization procedures
The room keys will be cleaned and sanitized with alcohol-based gel before every check-in. Before each arrival, the keys will be placed in the key-card holder along with the wi-fi password
Guests may request that the room not be cleaned during their stay or they can express their preferences about housekeeping
During Room escorting, the staff will use the stairs or a different elevator
Clients may refuse to be escorted to their room
The luggage will be delivered to the room or left outside the door, according to the guest’s preferences
On the day of departure, the luggage can be picked up by the porter from the room or in the corridor if left outside the room by the guest, accordingly to the guests’ preferences
Elevators can be used by more than one person as social distancing rules are respected. Social distancing rules can be waived only in case of guests belonging to the same family or guests sharing the same room
To ensure social distancing rules, elevators will not make intermediate stops, halting only on the floor requested by the guest, preventing others from embarking the elevator
Operating buttons will be sanitized continuously throughout the day
The Front Office staff will have, at all times, a list of Emergency Numbers on hand
Daily cleaning will be done following The First Hotel Arte standards by using approved products for the different types of material treated, in compliance with the instructions for use provided by the manufacturers
Sanitization will be carried out withproduct based on a sodium hypochlorite solution diluted to 0.1% or with 70% ethyl alcohol
The room will first be cleaned and then all surfaces will be sanitized with particular care for the objects and items the guests are more likely to touch: telephones, remote controls, pens, handles, bathroom faucets, shower mixers, etc.
The cleaning staff will be equipped with individual protection gears necessary for carrying out the work entrusted to them:
Hair caps (only when needed)
Footwear suitable for sanitization (if necessary)
Simultaneous presence of members of the staff in the same guest room will be avoided
The room will be aerated by opening the windows before undertaking the subsequent cleaning operations
Housekeeping of the room, will be carried out with no presence of the guests
Maintenance operations will be performed, if possible, when the room is not occupied and always before cleaning and sanitizing
Common Areas Housekeeping
The common areas will be continuously aerated and all fabric furnishings will be periodically sanitized
All washable surfaces such as tables, chairs, handles, elevator push-button panels, reception and concierge desks, guest entrance and exit door, will be disinfected several times a day
Before use, disposable cloths or cleaning material are treated with a 2% sodium hypochlorite solution for 10 minutes or with another equally effective treatment
After each check-out the A/C filters will be cleaned and/or replaced. The cleaning of the air conditioning systems will be carried out after turning off the systems. The vents and ventilation grills will be cleaned with clean microfiber cloths moistened with approved products
Dirty laundry will be stored in a closed container which will be kept separate from the clean laundry trolley to prevent the two from coming into contact
Bed and bath linens will be changed daily or accordingly with Guest preferences
The waste in the room will be thrown into a basket fitted with a plastic bag that will be closed tightly
The floors will be cleaned and sanitized with certified products suitable for the different types of materials.
The use of carpets, runners, decorative cushions and other furnishings that do not undergo daily cleaning cycles will be avoided.
Coffee machines and kettles, if present in the room, will be cleaned and sanitized daily. Departure:
The room will be aerated by opening the windows, before undertaking the next cleaning operations.
All the bed and bath linens will be changed, even the unused ones.
The waste in the room will be thrown into a basket fitted with a plastic bag that will be closed tightly.
Bathroom amenities will be removed, including shampoo, foam bath, body milk & toilet paper, even if not used.
The bathroom will be cleaned and sanitized with disinfectant and specific products for each surface.
All surfaces, both vertical and horizontal, will be cleaned and sanitized, including accessories such as hair dryers, etc
Carpet and floors will be vacuumed and subsequently washed with certified disinfectants.
After cleaning, incoming guests, will be informed with a message, that all of the room sanitization procedures were followed.
All sealed bags, boxes and jars (chips, nuts, chocolate etc.) in the minibar area will be cleaned.
The minibar will be carefully cleaned and sanitized both internally and externally.
All the glasses, cutlery and cups in the room will be replaced.
Stay-over rooms will be cleaned with the same procedure followed for the rooms upon departure, except for the removal of clean bath linens and unused or partially used amenities.
Every surface will be disinfected trying to avoid touching and/or moving the guests’ properties.
Cleaning procedure will be the same as per the stay-over rooms without removing clean bed and bath linens nor unused or partially used amenities.
Every surface will be disinfected trying to avoid touching and/or moving the guests’ personal properties.
The room will be prepared for the night according to The First Hotel Arte standards
Guest Laundry Service
The guests’ laundry must necessarily be delivered to the Housekeeping in the special laundry bag provided in the room, along with the list filled in by the guest.
The garments will be returned exclusively in disposable bags in the case of folded garments, and covered by cellophane in the case of clothes on a hanger.
It is preferable to return the items to the room only during the cleaning service so as to avoid entering the room several times. Only in case of a specific requested return time or if asked by the guest, a scheduled delivery will be made
Health & Safety Protocol General Rules applies for F&B staff and all F&B outlets
Approching Outlets, whenever possible, entry and exit routes will be different in order to guarantee social distancing and reduce gatherings
Cloakroom service and the use of hangers will not be allowed
Customers will wear a mask whenever they are not sitting at the table (e.g. to go to the bathroom or to the cashier)
Organization of Restaurant & Bar Tables:
Seating arrangement at the tables will be so that tablemates are at least 1 meter apart from each other, except in case of families or people sharing the same room.
Between tables the distance must be of at least 1 meter
The restaurant and bar staff will wear a mask and will have to wash and sanitize their hands with alcoholic gel frequently.
Tablecloths will be replaced after each service.
If the tablecloth is not present, the table will be cleaned thoroughly after each service.
Food serving will be provided by the staff
The items used for service (bread basket, seasoning products, sugar bowl) will not be reused for other guests without an adequate sanitization.
The use of single portions will be privileged.
QR Codes is in use to consult online menus. In alternative, disposable menus will be offered.
Buffet service is not allowed.
Breakfast will be served a la carte via room service or in the breakfast room, where safety distance will be respected.
Counter service will be permitted only if social distancing of one meter between clients can be guaranteed.
Washing of Dishes, Tableware and Table Linen:
All dishes, cutlery and glasses, including unused items, will be washed and disinfected in the dishwasher.
In the event dishwashing is not possible, the items will be hand-washed, disinfected, rinsed and dried with disposable paper.
Tablecloths and napkins will be washed in the usual way.
The food to be administered through room service will be transferred to the floor on a tray or trolley, in containers closed or equipped with a lid.
Heated underplates with a special lid can be used.
Cutlery, plates, cloches, salt and pepper shakers, oil bottles, trolleys and all the serving material will be carefully sanitized before use.
The staff will wear gloves and a mask and will take utmost care to protect food from accidental contamination during the journey.
The trolley can be brought into the room or left outside, depending on the guest’s preference
The staff in charge of food preparation will be competent in food hygiene training, in accordance with current legislation.
The staff will wear masks and gloves that will be changed frequently (according to the frequency indicated by the manufacturer).
2 masks will be worn in the kitchen when the interpersonal distance of one meter cannot be respected.
Gloves will be changed after carrying out activities not related to food, such as opening / closing of cells, entry and exit doors of the kitchen premises and emptying of the containers.
At each change of gloves, it will be necessary to wash hands with soap and warm water. Only after a thorough handwashing, disinfectant gels can be used.
In the event that the premises do not allow social distancing, alternative measures will be put in place to protect workers such as:
Providing PPE such as masks, hair caps, disposable gloves, non-slip shoe
Limiting the number of workers employed at the same time
Organizing staff into working groups to reduce interactions between groups
All surfaces and utensils in contact with food will be washed and sanitized frequently.
Access of External Suppliers
Suppliers entering the premises will preferably use dedicated routes as well as comply to all Covid19 safety precautions and prevention systems indicated by the Management
Meetings & Events
It will always be mandatory to respect safe social distance of at least one meter during conferences and events. The distance must also be respected when entering and leaving the premises.
If possible, a numbered allocated seat, to be used during the entire duration of the event, will be assigned to each participant
Cloakroom service and the use of hangers will not be allowed.
A 60-85% alcohol concentration gel for hand hygiene will be made available to guests and hotel staff.
To allow the speaker to deliver the speech without wearing a mask, the podium will be placed at a distance of at least 2 meters from any other person on the platform and from the first row of seats.
In order to allow the speakers to intervene without wearing the mask, they will be seated at the table keeping the minimum distance of one meter between one another.
The use of mobile microphones, mouses, keyboards, touch screens, remote controls, etc. by different people, must be avoided. If that is not possible, such devices will be disinfected every next use.
The premises will be aerated during the intervals and sanitized after each event.
The First Hotel Arte staff will be correctly trained and prepared to address any symptomatic case in the hotel. A kit will be available at the reception desk to be used in the event of infection.
The kit will contain:
FFP2 type masks
protective apron (disposable)
full-length long-sleeved suit
shoe covers (disposable)
germicidal disinfectant / wipes for cleaning surfaces and fabrics
disposable bag for biohazardous waste
The areas in which people affected with Covid19 have stayed will be carefully decontaminated and sanitized before a subsequent re-use. Information will be requested on the contacts received by the infected person inside the structure regarding:
The person who provided direct assistance to the infected person without the use of recommended PPE or through the use of unsuitable PPE.
The person who has had unprotected direct contact with the secretions of the infected person.
People who have had direct physical contact with the infected person.
People who had direct contact (face to face) or found themselves in a closed environment - a vehicle, a room - with the infected person for at least 15 minutes, at a distance of less than 2 meters.
People who stayed in the same room with the infected person
- Connecting/adjoining rooms available
- Daily housekeeping
- Smoking and Non-Smoking
- Soundproofed rooms
- Hypo-allergenic bedding available
- Iron/ironing board (on request)
- Turndown service
- Individually decorated
- Free bottled water
- Pillowtop mattress
- Private bathroom
- Free toiletries
- LCD TV
- Hair dryer
- In-room safe
- Bathtub or shower
- Free cribs/infant beds
- Satellite TV service
- Room service (24 hours)
- Rollaway/extra beds (surcharge)
- Premium TV channels
- Free WiFi
- Blackout drapes/curtains
- In-room climate control (air conditioning)
- Rainfall showerhead
- In-room massage available
- Premium bedding
- Pay movies
- iPod docking station
- Bed sheets available - no
- Down comforter
- No rollaway/extra beds
- Express check-in
- Couples/private dining
- Designer stores on site
- Art gallery on site
- Rooftop terrace
- Fitness facilities
- 24-hour front desk
- Express check-out
- Tours/ticket assistance
- Dry cleaning/laundry service
- Free WiFi
- Self parking (surcharge)
- Limo or Town Car service available
- Babysitting or childcare (surcharge)
- Smoke-free property
- Safe-deposit box at front desk
- Luggage storage
- Breakfast available (surcharge)
- Number of restaurants - 2
- Train station pickup (surcharge)
- Concierge services
- Wheelchair accessible (may have limitations)
- Laundry facilities
- Television in common areas
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Multilingual staff
- Free newspapers in lobby
- Year Built - 1875
- Total number of rooms - 29
- Number of floors - 6
- Number of buildings/towers - 1
RecreationDistances are displayed to the nearest 0.1 mile and kilometer.
Via del Corso - 0.1 km / 0.1 mi
Piazza del Popolo - 0.2 km / 0.1 mi
Via del Babuino - 0.3 km / 0.2 mi
Villa Borghese - 0.6 km / 0.4 mi
Via Cola di Rienzo - 0.6 km / 0.4 mi
Piazza di Spagna - 0.6 km / 0.4 mi
Via Condotti - 0.6 km / 0.4 mi
Pincio - 0.7 km / 0.4 mi
Spanish Steps - 0.9 km / 0.5 mi
Via del Tritone - 1.1 km / 0.7 mi
Piazza Navona - 1.1 km / 0.7 mi
Pantheon - 1.2 km / 0.7 mi
Sistina Theater - 1.2 km / 0.8 mi
Trevi Fountain - 1.3 km / 0.8 mi
Via Veneto - 1.3 km / 0.8 mi
The nearest airports are:
Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 31.4 km / 19.5 mi
Ciampino Airport (CIA) - 30.2 km / 18.8 mi
The preferred airport for The First Roma Arte is Fiumicino - Leonardo da Vinci Intl. Airport (FCO).
- Bicycle rentals
- Scooter/Moped Rentals
- Yoga classes/instruction