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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / europe / italy

Belmond Villa Sant'Andrea

Via Nazionale, 137, Taormina, ME, Italy

CLASSIC PREFERRED

Belmond Villa Sant'Andrea

HEALTH & SAFETY INFO

At Belmond, we are working hard to ensure that we are ready to welcome back our guests from around the world. We thank our fantastic teams for their unwavering commitment to support our guests, colleagues and communities throughout this challenging time. A lot may have changed as a result of the Covid-19 outbreak, but our commitment to provide every guest, partner and employee with the highest standard of service and care remains unaltered. Your guests' safety, wellbeing and comfort will always be central to everything we do. For more than 40 years we have been redefining and reshaping the travel experience. The challenge of today’s global pandemic will not stop us from re-imagining the future of luxury travel tomorrow. If anything, it will encourage us to go further and evolve faster. True to the pioneering spirit of our brand, our aim now is to reach new levels of excellence – both in health and hygiene, and in those areas that underpin our exceptional service. We welcome the enhanced requirements being issued by many health authorities and governments globally and, as always, we remain uncompromising in our approach to cleanliness. We will work continuously with our dedicated in-house experts and in close collaboration with leading health and hygiene authorities to ensure our even-higher standards are achieved and upheld. Below is an overview of some of the comprehensive steps we are taking to implement our enhanced protocols, which are subject to rigorous reviews. On every level, we will continue to protect the many communities we serve. At the same time, whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and luxurious environments, able to enjoy extraordinary travel and award-winning dining at its finest. We will continue to rise to the challenge of fulfilling our guests’ needs, especially in this regard.

Cleaning Practices:
What are the changes you are making to cleaning practices?
Providing a safe environment for our guests and employees is our top priority. Belmond has extremely robust hygiene and cleanliness procedures in place. We will be implementing a series of new cleaning protocols targeted to protect against Covid-19 and ensure our even-higher standards are achieved and upheld. As part of these enhanced measures, Belmond will be including extra protocols for staff personal hygiene, removing unnecessary touch points, cleaning and disinfection and social distancing for pre-opening and after Belmond has opened.
Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties, for example following a period of seasonal closure. We will be conducting a full deep clean of all areas at every hotel, train and river cruise prior to re-opening, following these well-established best practices. To provide an extra layer of protection, however, specific measures to protect against Covid-19 will be carried out.
This will include the removal and deep cleaning of all curtains, fabrics, quilts, pillows and cushions. All floors and hard surfaces will be cleaned and disinfected with a cleaning product approved to tackle Covid-19. All carpets will be disinfected and steam cleaning of upholstered furniture and mattresses will also be carried out.
The super-chlorination of all swimming pools will be carried out prior to re-opening. Coronavirus is killed by chlorine, so it is safe to keep outdoor swimming pools operational. Chlorine will be added to our sea water swimming pools, and kept within the operating parameters of regular swimming pools. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Belmond will be carefully reviewing government advice with respect to PPE (personal protective equipment) requirements on an ongoing basis. Depending on guest-employee proximity in an area in which these measures are being implemented, and whenever it is deemed to be required, Belmond’s employees will be wearing protective wear, including face covers and disposable gloves. Face covers will be available for guests at all times. All standard operating procedures will be reviewed and updated accordingly based on local code and regulations.
Our comprehensive operating procedures mandating the regular cleaning of all surface areas in operation will be further enhanced with the use of even stronger disinfectants that can effectively kill Covid-19.
A Safety management team will be established at every property prior to reopening to ensure employees continue to receive regular training on these protocols. We have engaged a third-party specialist to ensure that standards are kept under review and validated. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Check in Process:
Will the properties change their check in process?
Belmond remains steadfast in our commitment to provide every guest, partner and employee with the highest standards of service and care. In order to ensure Belmond is effectively protecting those at their properties, Belmond will be making changes to their check in process across their portfolio.
Belmond will be asking guests who book directly to complete the check-in process prior to arrival. Additionally, Belmond will be providing pre-arrival communications to guests directly and via travel agent partners that will answer frequently asked questions and offer property-specific information, including what is being done about Covid-19 at the property where they are due to stay. A contact person will be provided to those checking in to clarify any questions guests may have.
Restaurants
What measures will be in place in the restaurants?
Buffets and self-service options will not be provided and will be replaced by a-la-carte options.
We will also be reviewing the floorplans and making use of our stunning outdoor dining options as well as staggering dining times and looking at additional minimal capacity measures to maintain social distancing guidelines in these areas. The specifics of these measures will be determined by the individual property teams in consultation the relevant health bodies and third-party specialists.
Covid-19
Will you be putting in place measures to check guests on arrival for symptoms of Covid-19?
Belmond will be asking all guests [with a reservation for accommodation] to undergo a temperature-check on arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
In-room dining
Will you offer enhanced in-room dining experiences to limit interaction with other guests?
Belmond will be offering in room breakfast and dining should guests wish to dine in private. In Room dining has been reviewed to ensure it adheres with strict Covid-19 guidelines.
Spas
How will the spa experience change?
Spas may remain closed, and will only open on a case by case basis if social distancing and hygiene measures can be introduced. Guests will be notified of the services available at their chosen destination prior to arrival. All open spas will of course meet our enhanced cleaning protocols.
Pools
Will you have social distancing measures in place at your pools?
Yes—we will ask guests to respect social distancing guidelines when using the pool, as in other public areas. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Sun beds will be spaced apart so as to adhere to social distancing guidance. The number of sunbeds available will be in line with the occupancy of the hotel, removing unneeded sunbeds to maximize the space. Social distancing will be respected at all times when food or drink is served.
Please note that in some locations pools may remain closed. Guests will be informed prior to arrival should this be the case at their chosen destination.
Employees
How is Belmond specifically preparing their employees to protect them at work?
As well as providing comprehensive training to all associates, with further specific training according to their functional area, Belmond is working with supply partners to equip their staff with the necessary protective equipment. Belmond will also be taking steps to ensure that face-to-face contact will be reduced where appropriate. A Safety management team will be established at every property prior to reopening to ensure employees receive continual training. We have engaged a third-party specialist to ensure that standards are kept under review and validated by a third-party specialist. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
At Belmond, we are working hard to ensure that we are ready to welcome back our guests from around the world. We thank our fantastic teams for their unwavering commitment to support our guests, colleagues and communities throughout this challenging time. A lot may have changed as a result of the Covid-19 outbreak, but our commitment to provide every guest, partner and employee with the highest standard of service and care remains unaltered. Your guests' safety, wellbeing and comfort will always be central to everything we do. For more than 40 years we have been redefining and reshaping the travel experience. The challenge of today’s global pandemic will not stop us from re-imagining the future of luxury travel tomorrow. If anything, it will encourage us to go further and evolve faster. True to the pioneering spirit of our brand, our aim now is to reach new levels of excellence – both in health and hygiene, and in those areas that underpin our exceptional service. We welcome the enhanced requirements being issued by many health authorities and governments globally and, as always, we remain uncompromising in our approach to cleanliness. We will work continuously with our dedicated in-house experts and in close collaboration with leading health and hygiene authorities to ensure our even-higher standards are achieved and upheld. Below is an overview of some of the comprehensive steps we are taking to implement our enhanced protocols, which are subject to rigorous reviews. On every level, we will continue to protect the many communities we serve. At the same time, whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and luxurious environments, able to enjoy extraordinary travel and award-winning dining at its finest. We will continue to rise to the challenge of fulfilling our guests’ needs, especially in this regard.

Cleaning Practices:
What are the changes you are making to cleaning practices?
Providing a safe environment for our guests and employees is our top priority. Belmond has extremely robust hygiene and cleanliness procedures in place. We will be implementing a series of new cleaning protocols targeted to protect against Covid-19 and ensure our even-higher standards are achieved and upheld. As part of these enhanced measures, Belmond will be including extra protocols for staff personal hygiene, removing unnecessary touch points, cleaning and disinfection and social distancing for pre-opening and after Belmond has opened.
Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties, for example following a period of seasonal closure. We will be conducting a full deep clean of all areas at every hotel, train and river cruise prior to re-opening, following these well-established best practices. To provide an extra layer of protection, however, specific measures to protect against Covid-19 will be carried out.
This will include the removal and deep cleaning of all curtains, fabrics, quilts, pillows and cushions. All floors and hard surfaces will be cleaned and disinfected with a cleaning product approved to tackle Covid-19. All carpets will be disinfected and steam cleaning of upholstered furniture and mattresses will also be carried out.
The super-chlorination of all swimming pools will be carried out prior to re-opening. Coronavirus is killed by chlorine, so it is safe to keep outdoor swimming pools operational. Chlorine will be added to our sea water swimming pools, and kept within the operating parameters of regular swimming pools. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Belmond will be carefully reviewing government advice with respect to PPE (personal protective equipment) requirements on an ongoing basis. Depending on guest-employee proximity in an area in which these measures are being implemented, and whenever it is deemed to be required, Belmond’s employees will be wearing protective wear, including face covers and disposable gloves. Face covers will be available for guests at all times. All standard operating procedures will be reviewed and updated accordingly based on local code and regulations.
Our comprehensive operating procedures mandating the regular cleaning of all surface areas in operation will be further enhanced with the use of even stronger disinfectants that can effectively kill Covid-19.
A Safety management team will be established at every property prior to reopening to ensure employees continue to receive regular training on these protocols. We have engaged a third-party specialist to ensure that standards are kept under review and validated. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Check in Process:
Will the properties change their check in process?
Belmond remains steadfast in our commitment to provide every guest, partner and employee with the highest standards of service and care. In order to ensure Belmond is effectively protecting those at their properties, Belmond will be making changes to their check in process across their portfolio.
Belmond will be asking guests who book directly to complete the check-in process prior to arrival. Additionally, Belmond will be providing pre-arrival communications to guests directly and via travel agent partners that will answer frequently asked questions and offer property-specific information, including what is being done about Covid-19 at the property where they are due to stay. A contact person will be provided to those checking in to clarify any questions guests may have.
Restaurants
What measures will be in place in the restaurants?
Buffets and self-service options will not be provided and will be replaced by a-la-carte options.
We will also be reviewing the floorplans and making use of our stunning outdoor dining options as well as staggering dining times and looking at additional minimal capacity measures to maintain social distancing guidelines in these areas. The specifics of these measures will be determined by the individual property teams in consultation the relevant health bodies and third-party specialists.
Covid-19
Will you be putting in place measures to check guests on arrival for symptoms of Covid-19?
Belmond will be asking all guests [with a reservation for accommodation] to undergo a temperature-check on arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
In-room dining
Will you offer enhanced in-room dining experiences to limit interaction with other guests?
Belmond will be offering in room breakfast and dining should guests wish to dine in private. In Room dining has been reviewed to ensure it adheres with strict Covid-19 guidelines.
Spas
How will the spa experience change?
Spas may remain closed, and will only open on a case by case basis if social distancing and hygiene measures can be introduced. Guests will be notified of the services available at their chosen destination prior to arrival. All open spas will of course meet our enhanced cleaning protocols.
Pools
Will you have social distancing measures in place at your pools?
Yes—we will ask guests to respect social distancing guidelines when using the pool, as in other public areas. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Sun beds will be spaced apart so as to adhere to social distancing guidance. The number of sunbeds available will be in line with the occupancy of the hotel, removing unneeded sunbeds to maximize the space. Social distancing will be respected at all times when food or drink is served.
Please note that in some locations pools may remain closed. Guests will be informed prior to arrival should this be the case at their chosen destination.
Employees
How is Belmond specifically preparing their employees to protect them at work?
As well as providing comprehensive training to all associates, with further specific training according to their functional area, Belmond is working with supply partners to equip their staff with the necessary protective equipment. Belmond will also be taking steps to ensure that face-to-face contact will be reduced where appropriate. A Safety management team will be established at every property prior to reopening to ensure employees receive continual training. We have engaged a third-party specialist to ensure that standards are kept under review and validated by a third-party specialist. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Wearing masks is required in public areas where social distancing is not always possible
Guests will be asked to register to a website where they will be asked to provide information on their travels.
Guests will be asked to check their temperature before check in

OVERVIEW

Hotel Overview

Private Beach
Set on its own private sand beach within minutes of Lido Mazzarò, Spisone Beach, and Villa Comunale. Also nearby are Greek Theatre and Taormina Cable Car.
Fitness facility
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness facility and a steam room.
Flat-screen TV, WiFi
Flat-screen televisions come with satellite channels. Guestrooms also feature complimentary wireless Internet access, air conditioning, and DVD players.
Property Location Located in Taormina (Mazzaro), Belmond Villa Sant'Andrea is within a 15-minute walk of Isola Bella and Taormina Cable Car. This 5-star hotel is 3.2 mi (5.1 km) from Giardini Naxos Beach and 1.9 mi (3 km) from Letojanni Beach.
Rooms Make yourself at home in one of the 64 air-conditioned rooms featuring minibars and DVD players. 42-inch LED televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Amenities Relax at the full-service spa, where you can enjoy body treatments and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare. Guests can get around on the complimentary shuttle, which operates within 5 km.
Dining Satisfy your appetite for lunch or dinner at Oliviero, a restaurant which specializes in regional cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Location

Via Nazionale, 137, Taormina, ME, Italy

Airport:

CTA - Catania Fontanarossa Airport

ROOMS

Amenities

  • Air conditioning
  • Minibar
  • Free WiFi
  • LED TV
  • Daily housekeeping
  • Smoking and Non-Smoking
  • DVD player
  • Designer toiletries
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Bathtub or shower
  • Television
  • Digital TV service
  • Room service (24 hours)

DETAILS

Property Amenities

Located by the sea in one of Sicily’s most enchanting corners and surrounded by a park filled with subtropical vegetation, Villa Sant’Andrea dominates its private beach on the Bay of Mazzarò, considered one of the most beautiful in all of Italy. Built by an aristocratic English family in 1830, Villa Sant’Andrea is known as one of the most exclusive hotels in Taormina, preserving all the charm of a private residence.

Simply walk outside to feel the sun on your face at the private beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Villa Sant'Andrea like a complimentary children's club, an outdoor pool, and a fitness facility.

The hotel offers a restaurant and a bar where guests can unwind with a cocktail and a snack right by the beach with glorious views. Public areas are equipped with complimentary high-speed wireless Internet access. This luxury hotel also offers a steam room, a sauna, and a garden.

  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Beach umbrellas
  • Free breakfast
  • Spa treatment room(s)
  • Restaurant
  • Tours/ticket assistance
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Steam room
  • Free WiFi
  • Sauna
  • Babysitting or childcare (free)
  • Outdoor pool
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Smoke-free property
  • Computer station
  • Children's club (free)
  • On private beach
  • Free area shuttle
  • Spa services on site
  • Terrace
  • Luggage storage
  • Offsite parking discounted rates available
  • Hair salon
  • Offsite parking reservations required
  • 24-hour business center
  • Concierge services
  • Reception hall
  • Laundry facilities
  • Beach towels
  • One meeting room
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff
  • Free newspapers in lobby
  • Total number of rooms - 64
  • Number of floors - 3
  • Number of buildings/towers - 1

Dining

24-hour room service is available.
Oliviero
This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Mediterranean Sea - 0.1 km / 0.1 mi
Taormina Coast - 0.1 km / 0.1 mi
Lido Mazzaro - 0.1 km / 0.1 mi
Spiaggetta delle Sirene - 0.3 km / 0.2 mi
Isola Bella - 0.5 km / 0.3 mi
Spisone Beach - 0.8 km / 0.5 mi
Taormina Cable Car - 1.2 km / 0.8 mi
Lido Conchiglie - 1.3 km / 0.8 mi
Parco Duca di Cesaro - 1.3 km / 0.8 mi
San Pancrazio Church - 1.3 km / 0.8 mi
Villa Comunale Garden - 1.4 km / 0.9 mi
Porta Messina - 1.4 km / 0.9 mi
Palazzo dei Congressi - 1.5 km / 0.9 mi
Palazzo Corvaja - 1.5 km / 0.9 mi
Museum of Art and Popular Traditions - 1.5 km / 0.9 mi

The nearest airports are:
Catania (CTA-Fontanarossa) - 64.4 km / 40 mi
Reggio di Calabria (REG-Strait of Messina) - 78 km / 48.4 mi

The preferred airport for Belmond Villa Sant'Andrea is Catania (CTA-Fontanarossa).

  • Playground
  • Swimming