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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / europe / netherlands

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197, , Amsterdam, Netherlands

CLASSIC PREFERRED

Sofitel Legend The Grand Amsterdam

HEALTH & SAFETY INFO

Screening is required for guests at check in

For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Today, this means keeping you safe by preventing the spread of COVID-19 – by partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued guests and employees, will always be looked after with the highest degree of care and comfort. Stay well with ALL.
High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.
Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
To further strengthen our hotels’ commitment to the care of all who visit, Accor has announced a groundbreaking strategic partnership with AXA, a global leader in insurance, offering medical support to guests across the 5,000 Accor hotels worldwide. Guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals. Rollout is expected as soon as July 2020.
All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America.
Overview
• Physical distancing
• Hand hygiene, including proper handwashing & hand sanitizer stations
• Mandatory screening for all guests and employees, which may include a temperature check
• Masks provided to all guests and worn by all employees
• Increased cleaning & disinfecting frequency, with continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19
• COVID-19 awareness, education & training
• Formal cleaning & disinfecting audit program
Reservation
• For more confidence in your booking, flexible rates are always available, allowing change or cancellation up to 24 hours in advance of arrival
• Visit all.accor.com for the most up-to-date information on Accor’s global cancellation policies
Pre-Stay
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, online check-in, hotel services & amenities, fast checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival
Arrival
• Temporary suspension of valet parking in favor of self-parking, where available
• Gloves and masks for bell persons
• Increased frequency of bell cart cleaning & disinfecting
• Hard-case guest luggage disinfected and/or disinfecting wipes made available to guests
Welcome & Check-In
• Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival
• Welcome greeter manages queues to promote physical distancing
• Mandatory screening for all guests, which may include a temperature check
• Adjustments to front desk to promote physical distancing (i.e. plexiglass partitions, extra desks where needed, etc.)
• Shift to low- or no-touch payment where possible
• Guestroom keys disinfected
• Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces
Lobby & Public Spaces
• Hand sanitizer stations in key areas throughout hotel
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
• Cleaning time sheets displayed
• Removal of coffee & water station; bottled water available from front desk
• Lobby seating area rearranged to facilitate physical distancing
• Signage and markers communicating physical distancing protocols in public spaces
Elevators
• Signage to indicate maximum occupancy to promote physical distancing
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Hand sanitizer available in elevator foyers
Public Washrooms
• Antibacterial soap year-round
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Cleaning time sheets displayed
Guest Room
• Avoid assigning connecting rooms to parties not traveling together, whenever possible
• Dedicated floors and self-isolation procedures assigned to guests who display a higher temperature at the time of screening
• “Wellness kits” provided in each room (masks, gloves, hand sanitizer, disinfecting wipes, etc.)
• Tea / coffee maker provided upon request, and disinfected between each use
• Removal of: minibar items, pens & stationery, hotel collateral, print magazines, alarm clock, etc.; items available upon request, and disinfected between each use – new items provided where possible
• Guest requests carried out in a thoughtful manner with guests’ safety top of mind
• Proper hand washing procedure noted in guest bathroom, where applicable
Housekeeping
• 48 hour “resting period” between guest stays, followed by cleaning and disinfection
• Stayover housekeeping service every third day and wellness checks daily
• No housekeeping service while guest is in room
• Personal Protective Equipment worn by all room attendants and changed after each guestroom
• Enhanced focus on disinfection of all guest room touchpoints, plus continuation of extensive training and auditing
• Continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19
Restaurants
• Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival
• Mandatory screening for all diners, which may include a temperature check
• Seat allocation to promote physical distancing
• Envelope / pouch to place masks in while dining
• Shift to disposable menus and/or disinfection between each use
• Change of items / disinfection of all touchpoints on table between diners
• Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Masks & gloves for all restaurant workers, front and back of house
In-Room Dining
• Contactless option for drop-off and pick-up at door
• Shift to disposable accompaniments, such as salt and pepper, etc.
• Removal of additional tray accessories when order is delivered (i.e. flower vase, etc.)
• Trays disinfected between each use
• Delivered by In-Room Dining attendant in mask and gloves
Fairmont Gold / Sofitel Club Millésime
• Hand sanitizer dispensers available in various locations throughout lounge
• Seating areas rearranged to facilitate physical distancing
• No self-service available in lounge
• Canape/breakfast offerings in individual servings
• Disinfecting wipes next to computer area
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Signage and markers communicating physical distancing protocols
Concierge
• Distance maintained during all interactions via signage and plexiglass partitions, where possible
• Use of digital confirmations and communication, where possible
• Packages will be disinfected or quarantined, depending on guest preference
• Communication with preferred partners to ensure consistency of cleaning and safety procedures
Business Center
• Hand sanitizer stations in key areas throughout hotel
• Set-up of computer and equipment to promote physical distancing
• Business amenities available upon request, ensuring disinfecting between each use
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
Pool / Recreation
• Gloves and masks worn by attendants providing towels
• Physical distancing maintained via signage, placement of chairs and umbrellas, and revised occupancy limits
• Lounge chairs, sun umbrellas and lifeguard stands disinfected after each use
• Hand sanitizer stations in key areas throughout hotel
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, including public areas, restrooms and towel desk
• Signage and markers communicating physical distancing protocols in public spaces
Fitness
• Hand sanitizer dispensers and disinfecting wipes available throughout facility
• Physical distancing maintained via signage and markers
• Reservation of gym time through Front Desk or Concierge, where available
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Cleaning time sheets displayed
• Signage and markers communicating physical distancing protocols in public spaces
Spa
• Revised menu of services; varies by property
• Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival to spa
• Mandatory screening for all guests, which may include a temperature check
• Physical distancing maintained via signage, placement of furniture, locker assignments, revised occupancy limits, and scheduling of reservations
• Gloves and masks worn by all employees; gloves changed and hands washed before and after each treatment, at a minimum
• Lockers, vanities, showers, treatment rooms, etc. disinfected after each use
• No self-service food & beverage in spa or relaxation lounge
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
• Shift to low- or no-touch payment where possible
• Signage and markers communicating physical distancing protocols in public spaces
Meetings & Events
• Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival and manages check-in queues to promote physical distancing
• Mandatory screening for all attendees, which may include a temperature check
• Event set-ups to facilitate physical distancing; use of outdoor space whenever possible
• Hand sanitizer stations in key areas throughout event spaces
• All food and beverage offerings served in individual servings; no buffets
• Gloves & masks for all employees servicing event
• Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
Checkout
• Contactless checkout via email, text message, telephone or television
• Keys may be left in room or in checkout box in the lobby, to be disinfected
• Promote email invoice
Departure
• Gloves and masks for bell persons
• Increased frequency of bell cart cleaning & disinfecting
• Temporary suspension of house car service
Employees
The above represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.

OVERVIEW

Insider Tip

Located 200 m (219 yd) from the hotel, the Bloemenmarkt (flower market) is the only floating flower market in the world. Here visitors can browse an assortment of colorful flowers and purchase seeds and bulbs.

Hotel Overview

City center hotel
Set in a landmark building with 15th-century origins, this historic landmark hotel is 200 m (219 yd) from the Royal Palace and Dam Square.
French elegance combined with Dutch Heritage
Indulge in one of 177 luxurious rooms, including 52 well-appointed suites with a Sofitel MyBed, Hermes bathroom amenities, Nespresso coffee, airconditioning, flatscreen television and BOSE sound systems.
Spa, indoor pool
Enjoy ultimate relaxation in the SoSpa including heated swimming pool, sauna, hammam, massage treatment rooms and a fitness area with the latest facilities.
Property Location With a stay at Sofitel Legend The Grand Amsterdam, you'll be centrally located in Amsterdam, within a 10-minute walk of Royal Palace and New Church. This 5-star hotel is 1.7 mi (2.8 km) from Hortus Botanicus and 1.8 mi (2.9 km) from Theater Tuschinski.
Rooms Make yourself at home in one of the 179 guestrooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining Enjoy international cuisine at Bridges , one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Continental breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM for a fee.
Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Amsterdam? This hotel has facilities measuring 15069 square feet (1400 square meters), including a conference center. Self parking (subject to charges) is available onsite.

What to expect:

From 1578 the building was frequently visited by legendary persons like the French Queen Maria de' Medici, Princess Royal Maria Stuart of England and William of Orange, ancestor of the present Dutch Royal family. The hotel, furnished with French elegance and grandeur, still welcomes a variety of prominent visitors, from the trendy Amsterdam elite to royal brides and famous international movie stars.

Location

Oudezijds Voorburgwal 197, , Amsterdam, Netherlands

Airport:

AMS - Amsterdam Schiphol Airport

ROOMS

Overview

Sofitel Amsterdam The Grand offers 178 guestrooms and suites on five floors. Blending contemporary and classic décor, all rooms feature the Sofitel MyBedTM with mattress-top featherbeds, white non-allergenic down/feather comforters (bedspreads), knitted red-and-blue wool throws, and multiple oversized non-allergenic feather and foam pillows. Marble bathrooms include bathrobes, scales, telephones, hair dryers, and complimentary toiletries. Rooms are equipped with high-speed wired and wireless Internet access (surcharge), CD players, and satellite TVs with premium channels; DVD players are available on request (surcharge). Additional amenities include minibars, complimentary newspapers, and laptop-sized safes.

Amenities

  • Free newspaper
  • Egyptian-cotton sheets
  • Minibar
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Iron/ironing board (on request)
  • Phone
  • Turndown service
  • Soap
  • Towels provided
  • Shampoo
  • Linens provided
  • Toilet paper
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • In-room safe
  • Free cribs/infant beds
  • Separate bedroom
  • Satellite TV service
  • Room service (24 hours)
  • Flat-panel TV
  • Non-Smoking
  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Slippers
  • Pay movies
  • Down comforter
  • Bathroom grab bars

DETAILS

Property Amenities

Sofitel Legend The Grand Amsterdam is located in the heart of Amsterdam, between two of Amsterdam’s most picturesque canals. As former Headquarter of the Dutch Admiralty and the previous City Hall of Amsterdam, the hotel exposes an immensely rich history of the city. The hotel features 177 luxury rooms including 52 suites. Bridges Restaurant serves dishes with an emphasis on seafood and fish, mostly Dutch organic produce with a French twist. Guests can relax at the SoSpa facility equipped with pool, sauna, hammam, gym and treatment rooms. The hotel boasts no fewer than 17 meeting rooms and banqueting halls in total (covering 1400square meters), 5 of which are listed as historical monuments and were taken into use when The Grand served as the Town Hall. All historical meeting rooms have natural daylight. Complimentary wireless internet is available throughout the hotel. The amenities listed below are available on site; fees may apply:

  • Wheelchair-accessible on-site restaurant
  • Library
  • Wheelchair-accessible lounge
  • Elevator
  • Fitness facilities
  • Indoor pool
  • 24-hour front desk
  • Business center
  • Turkish bath/Hammam
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Swimming pool
  • Conference space size (meters) - 1400
  • Terrace
  • Luggage storage
  • Concierge services
  • Conference center
  • Designated smoking areas
  • Wheelchair accessible (may have limitations)
  • Fireplace in lobby
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 2
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Electric car charging station
  • Steam room
  • Free WiFi
  • Sauna
  • Free wired Internet
  • Babysitting or childcare (surcharge)
  • Bicycle rentals on site
  • Safe-deposit box at front desk
  • Spa services on site
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Conference space size (feet) - 15069
  • Fully fenced
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Accessible bathroom
  • Roll-in shower
  • Wedding services
  • In-room accessibility
  • Garden
  • Wheelchair-accessible path to elevator
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center
  • Year Built - 1578
  • Total number of rooms - 179
  • Number of floors - 5

Dining

Bridges Restaurant
The cuisine of Bridges forms a bridge between Dutch and French culinary traditions: Dutch fresh fish prepared with a French twist. Although the focus of the menu is fish, guests who enjoy meat or vegetarian dishes are also most welcome. Bridges has a solid position among the best restaurants of The Netherlands. Feel free to accompany the sommelier to the connected Vinothèque to taste from selection of award winning wines.
Library Or
This library, graced by a beautiful, eye-catching lamp with precious gold leaf inlay, is the ideal place to become acquainted with art and culture, or to relax in peaceful surroundings. Dotted around the open fireplace are comfortable sofas and deep armchairs, where one can relax and partake of The Grand Afternoon Tea Tradition.
Bar ‘De Vliegende Hollander’
A traditional Dutch brown café, serving an assortment of Dutch beers and snacks, alongside an extensive collection of whiskeys and spirits.

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Nes - 0.3 km / 0.2 mi
National Monument - 0.3 km / 0.2 mi
Amsterdam Dungeon - 0.3 km / 0.2 mi
Madame Tussauds - 0.3 km / 0.2 mi
Dam Square - 0.4 km / 0.3 mi
Royal Palace - 0.5 km / 0.3 mi
New Church - 0.5 km / 0.3 mi
Nieuwmarkt Square - 0.5 km / 0.3 mi
Amsterdam Chinatown - 0.5 km / 0.3 mi
Body Worlds - 0.5 km / 0.3 mi
Rembrandt House Museum - 0.6 km / 0.3 mi
University of Amsterdam - 0.6 km / 0.4 mi
Muntplein - 0.6 km / 0.4 mi
Spui - 0.6 km / 0.4 mi
Kalverstraat - 0.6 km / 0.4 mi

The preferred airport for Sofitel Legend The Grand Amsterdam is Schiphol Airport (AMS) - 32.8 km / 20.4 mi

  • Bicycle rentals
  • Golf - driving range
  • Golf - miniature
  • Helicopter/airplane sightseeing
  • Hiking/biking trails
  • Horse riding/rental