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Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hermosilla 2, Madrid, Madrid, Spain


Hotel Fenix Gran Meliá - The Leading Hotels of the World


New cleaning equipment
Diversey has published new cleaning and
disinfection protocols, including new cleaning
equipment and products to be used from
the arrival of customers until their departure
in all touch points.
Special prevention plan
We have created a special prevention and
maintenance plan for air conditioning, heating,
refrigeration and water systems to guarantee air
quality and the disinfection of terminal points and
Elimination of paper and waste bin
All paper and stationery in the room will be eliminated
and a digital directory installed on the TV and the Meliá
APP. The bathroom waste bin will remain and must have
a lid, double bag and non-manual opening system.
Stay Safe Ambassador per hotel
An ambassador is appointed in each hotel to
guarantee the implementation of the Stay Safe with
Meliá programme.
Elimination of items that
are dry cleaned
Decorative items that do not comply with new
cleaning protocols (washing at more than 60º) will
be eliminated. Example: cushions, plaid, etc

Personal Protective Equipment
Specic personal protective equipment (PPE) and
hygiene equipment. Training in food hygiene and
health standards prior to opening for all employees.

Laundry procedures
A protocol has been defined for laundries for
washing and collecting linen during the stay and
after the customer’s departure to avoid

Cleaning on request
Customers can decide whether they want
to use the cleaning service during their stay.
Cleaning will always be done when the
customer is out of the room

Seals on areas and articles
After disinfection of rooms and meeting rooms, all
frequently used items (glasses and remote control)
and the entrance to the room will be sealed.

and prevention kit
Hydroalcoholic solution dispensers for hand cleaning
will be placed in public areas. Customers may also
buy a prevention kit (masks, gloves and gel).

Pre-arrival information
Before customers arrive, they will be contacted and
told about all the measures being taken and what
their stay will be like. is information will be
available and updated on
New signage system
A new signage system to inform customers and
indicate how spaces will be used and the need for
social distancing.
Protective screens
Installation of protective screens in reception,
and in the dining room services.
Training courses
New experiences: training courses to connect with
customers in their new personal space. Focus on
Person responsible for customers’
emotional well-being
Transformation of the Guest Experience Manager to
enable management of emotional aspects of customer
relationships due to the situation created by Covid.
Capacity reduction
A space management tool has been implemented to
reduce capacity in restaurants, meeting rooms and
swimming pools and manage bookings to guarantee
social distancing and personal space.

Buffet Modification:
market-style system
Buets adapted to a market-style format, with our
expert chefs directly serving customers a wide range
of dierent dishes. Aiming to optimise the ow of
customers and reduce food handling.
New takeaway-meal service
A takeaway service allows customers to enjoy their
food wherever they wish (beach, room, etc.).
Hygiene certication
Bureau Veritas will certify the hygiene, disinfection
and quality standards in all operational processes


Hotel Overview

Property Location With a stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World in Madrid (Salamanca), you'll be steps from Paseo de la Castellana and 12 minutes by foot from El Retiro Park. This 5-star hotel is 0.8 mi (1.2 km) from Gran Via Street and 0.1 mi (0.2 km) from Plaza de Colon.
Rooms Make yourself at home in one of the 203 guestrooms featuring minibars and plasma televisions. Your bed comes with down comforters and premium bedding. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have deep soaking bathtubs and rainfall showerheads.
Amenities Treat yourself with body treatments and facials. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Dining Enjoy a meal at Restaurant Caray or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available for a fee.
Business, Other Amenities Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Madrid? This hotel has facilities measuring 1292 square feet (120 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.


Hermosilla 2, Madrid, Madrid, Spain


MAD - Madrid Barajas Airport



  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Soundproofed rooms
  • Hypo-allergenic bedding available
  • Iron/ironing board (on request)
  • Phone
  • Turndown service
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Plasma TV
  • Bathtub or shower
  • Hydromassage showerhead
  • In-room safe (laptop compatible)
  • Television
  • Satellite TV service
  • Room service (24 hours)
  • Non-Smoking
  • No rollaway/extra beds
  • Free WiFi
  • No cribs (infant beds)
  • Bidet
  • DVD player
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • In-room massage available
  • Premium bedding
  • Slippers
  • Bed sheets available - no
  • Down comforter
  • Club level room


Property Amenities

  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator
  • Rooftop terrace
  • Fitness facilities
  • 24-hour front desk
  • Conference space
  • Spa treatment room(s)
  • Porter/bellhop
  • Restaurant
  • Express check-out
  • Tours/ticket assistance
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Self parking (surcharge)
  • Health club
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 120
  • Area shuttle (surcharge)
  • Luggage storage
  • Breakfast available (surcharge)
  • 24-hour business center
  • Concierge services
  • Conference space size (feet) - 1292
  • Snack bar/deli
  • Wheelchair accessible (may have limitations)
  • Laundry facilities
  • Accessible bathroom
  • One meeting room
  • In-room accessibility
  • Airport transportation (surcharge)
  • Multilingual staff
  • Free newspapers in lobby
  • Year Built - 1953
  • Total number of rooms - 203
  • Number of floors - 7
  • Number of buildings/towers - 1


Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo de la Castellana - 0.1 km / 0.1 mi
Golden Mile - 0.1 km / 0.1 mi
Plaza de Colon - 0.2 km / 0.1 mi
Madrid Wax Museum - 0.3 km / 0.2 mi
National Library - 0.4 km / 0.2 mi
National Archaeological Museum of Spain - 0.5 km / 0.3 mi
Paseo del Prado - 0.9 km / 0.6 mi
Plaza de Cibeles - 0.9 km / 0.6 mi
Teatro Infanta Isabel - 0.9 km / 0.6 mi
Puerta de Alcala - 0.9 km / 0.6 mi
El Retiro Park - 1 km / 0.6 mi
U.S. Embassy - 1.1 km / 0.7 mi
Museo Naval - 1.1 km / 0.7 mi
Nuevo Teatro Alcala - 1.2 km / 0.7 mi
Gran Via Street - 1.2 km / 0.8 mi

The preferred airport for Hotel Fenix Gran Meliá - The Leading Hotels of the World is Adolfo Suarez Madrid-Barajas Airport (MAD) - 13.5 km / 8.4 mi