La Residencia, A Belmond Hotel, Mallorca
Son Canals s/n, Deia, Mallorca Island, Spain
HEALTH & SAFETY INFO
What are the changes you are making to cleaning practices?
Providing a safe environment for our guests and employees is our top priority. Belmond has extremely robust hygiene and cleanliness procedures in place. We will be implementing a series of new cleaning protocols targeted to protect against Covid-19 and ensure our even-higher standards are achieved and upheld. As part of these enhanced measures, Belmond will be including extra protocols for staff personal hygiene, removing unnecessary touch points, cleaning and disinfection and social distancing for pre-opening and after Belmond has opened.
Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties, for example following a period of seasonal closure. We will be conducting a full deep clean of all areas at every hotel, train and river cruise prior to re-opening, following these well-established best practices. To provide an extra layer of protection, however, specific measures to protect against Covid-19 will be carried out.
This will include the removal and deep cleaning of all curtains, fabrics, quilts, pillows and cushions. All floors and hard surfaces will be cleaned and disinfected with a cleaning product approved to tackle Covid-19. All carpets will be disinfected and steam cleaning of upholstered furniture and mattresses will also be carried out.
The super-chlorination of all swimming pools will be carried out prior to re-opening. Coronavirus is killed by chlorine, so it is safe to keep outdoor swimming pools operational. Chlorine will be added to our sea water swimming pools, and kept within the operating parameters of regular swimming pools. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Belmond will be carefully reviewing government advice with respect to PPE (personal protective equipment) requirements on an ongoing basis. Depending on guest-employee proximity in an area in which these measures are being implemented, and whenever it is deemed to be required, Belmond’s employees will be wearing protective wear, including face covers and disposable gloves. Face covers will be available for guests at all times. All standard operating procedures will be reviewed and updated accordingly based on local code and regulations.
Our comprehensive operating procedures mandating the regular cleaning of all surface areas in operation will be further enhanced with the use of even stronger disinfectants that can effectively kill Covid-19.
A Safety management team will be established at every property prior to reopening to ensure employees continue to receive regular training on these protocols. We have engaged a third-party specialist to ensure that standards are kept under review and validated. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Check in Process:
Will the properties change their check in process?
Belmond remains steadfast in our commitment to provide every guest, partner and employee with the highest standards of service and care. In order to ensure Belmond is effectively protecting those at their properties, Belmond will be making changes to their check in process across their portfolio.
Belmond will be asking guests who book directly to complete the check-in process prior to arrival. Additionally, Belmond will be providing pre-arrival communications to guests directly and via travel agent partners that will answer frequently asked questions and offer property-specific information, including what is being done about Covid-19 at the property where they are due to stay. A contact person will be provided to those checking in to clarify any questions guests may have.
What measures will be in place in the restaurants?
Buffets and self-service options will not be provided and will be replaced by a-la-carte options.
We will also be reviewing the floorplans and making use of our stunning outdoor dining options as well as staggering dining times and looking at additional minimal capacity measures to maintain social distancing guidelines in these areas. The specifics of these measures will be determined by the individual property teams in consultation the relevant health bodies and third-party specialists.
Will you be putting in place measures to check guests on arrival for symptoms of Covid-19?
Belmond will be asking all guests [with a reservation for accommodation] to undergo a temperature-check on arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
Will you offer enhanced in-room dining experiences to limit interaction with other guests?
Belmond will be offering in room breakfast and dining should guests wish to dine in private. In Room dining has been reviewed to ensure it adheres with strict Covid-19 guidelines.
How will the spa experience change?
Spas may remain closed, and will only open on a case by case basis if social distancing and hygiene measures can be introduced. Guests will be notified of the services available at their chosen destination prior to arrival. All open spas will of course meet our enhanced cleaning protocols.
Will you have social distancing measures in place at your pools?
Yes—we will ask guests to respect social distancing guidelines when using the pool, as in other public areas. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.
Sun beds will be spaced apart so as to adhere to social distancing guidance. The number of sunbeds available will be in line with the occupancy of the hotel, removing unneeded sunbeds to maximize the space. Social distancing will be respected at all times when food or drink is served.
Please note that in some locations pools may remain closed. Guests will be informed prior to arrival should this be the case at their chosen destination.
How is Belmond specifically preparing their employees to protect them at work?
As well as providing comprehensive training to all associates, with further specific training according to their functional area, Belmond is working with supply partners to equip their staff with the necessary protective equipment. Belmond will also be taking steps to ensure that face-to-face contact will be reduced where appropriate. A Safety management team will be established at every property prior to reopening to ensure employees receive continual training. We have engaged a third-party specialist to ensure that standards are kept under review and validated by a third-party specialist. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Wearing masks is required in public areas where social distancing is not always possible
Guests will be asked to check their temperature before check in
Hotel will offer turndown upon request. Upon check in the guests will be asked whether they wish to receive a turndown and hotel will act accordingly
The Buffet breakfast option will not be available. Hotel will serve a la carte at the restaurant or in the room via room service
The minibar will be offered only upon request
Most stationery will be removed, except for pens and notepad. Hotel will offer an electronic version of hotel’s in room directory. Alarm clocks will be available and disinfected daily
- Free newspaper
- Connecting/adjoining rooms available
- Daily housekeeping
- Hypo-allergenic bedding available
- Turndown service
- Free bottled water
- Towels provided
- Linens provided
- Pillow menu
- Private bathroom
- Free toiletries
- Hair dryer
- In-room safe
- Bathtub or shower
- Room service (limited hours)
- Free cribs/infant beds
- Satellite TV service
- Free WiFi
- No cribs (infant beds)
- Grab bar - near toilet
- Grab bar - in bathtub
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Designer toiletries
- Accessible bathtub
- In-room climate control (air conditioning)
- Premium bedding
- Down comforter
- No rollaway/extra beds
La Residencia features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. Dining is available at one of the resort's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. High-speed wireless Internet access is complimentary.
Business-related amenities at this 5-star property consist of limo/town car service and audiovisual equipment. Event facilities include conference/meeting rooms and a ballroom. This luxury resort also offers a spa tub, a sauna, and a steam room. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle.
- Wheelchair-accessible on-site restaurant
- Picnic area
- Express check-in
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in hallways
- Number of outdoor pools - 2
- Handrails in stairways
- Wheelchairs available on site
- Fitness facilities
- Indoor pool
- 24-hour front desk
- Poolside bar
- Business center
- Turkish bath/Hammam
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Limo or Town Car service available
- Number of meeting rooms - 2
- Luggage storage
- Hair salon
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Wheelchair accessible (may have limitations)
- Outdoor tennis courts - 2
- Airport transportation (surcharge)
- Tennis on site
- Fireplace in lobby
- Barbecue grill(s)
- Free bicycles on site
- Rooftop terrace
- Full-service spa
- Conference space
- Spa treatment room(s)
- Tours/ticket assistance
- Steam room
- Free WiFi
- Babysitting or childcare (surcharge)
- Smoke-free property
- Children's club (free)
- Safe-deposit box at front desk
- Free long-term parking
- Number of restaurants - 3
- Laundry facilities
- Spa tub
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wedding services
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Multilingual staff
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Free newspapers in lobby
- Total number of rooms - 67
- Number of floors - 3
- Number of buildings/towers - 4
Guests are offered a complimentary buffet breakfast.
Room service (during limited hours) is available.
RecreationDistances are displayed to the nearest 0.1 mile and kilometer.
Deià Archaeological Museum and Research Centre - 0.5 km / 0.3 mi
Robert Graves House - 0.6 km / 0.3 mi
Cala Deia - 1.8 km / 1.1 mi
Son Marriog - 3.2 km / 2 mi
Soller Botanic Garden - 10.1 km / 6.3 mi
Balearic Museum of Natural Sciences - 10.2 km / 6.3 mi
Casal de Cultura - 10.5 km / 6.5 mi
Real Cartuja de Valldemossa - 10.7 km / 6.6 mi
Palacio Rey Sancho - 10.7 km / 6.7 mi
Church of Sant Bartomeu - 10.8 km / 6.7 mi
Plaza de la Constitución - 10.8 km / 6.7 mi
Municipal Market of Sòller - 10.8 km / 6.7 mi
Banco de Sóller - 10.9 km / 6.8 mi
Ferrocarril de Soller Train Station (Soller) - 11.3 km / 7 mi
Can Prunera Museum of Modernism - 11.7 km / 7.2 mi
The preferred airport for La Residencia, A Belmond Hotel, Mallorca is Palma de Mallorca Airport (PMI) - 36.7 km / 22.8 mi
- Bicycle rentals
- Golf - driving range
- Helicopter/airplane sightseeing
- Horse riding/rental
- Motor boating
- Scuba diving