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The Ritz-Carlton, Kapalua

1 Ritz-Carlton Drive, , Lahaina, Hawaii, United States

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The Ritz-Carlton, Kapalua

HEALTH & SAFETY INFO

Please refer to https://whattoexpect.marriott.com/jhmrz for the most recent updates
"Marriott International Launches Global Cleanliness Council to Promote Even Higher Standards of Cleanliness
in the Age of COVID-19
Company to roll out enhanced technology to help counter virus spread
New multi-pronged platform details increased safety measures for guests and associates
Bethesda, MD, April 21, 2020 – Marriott International (NASDAQ: MAR), which for 92 years has been recognized as
a hospitality leader for its commitment to quality, exacting standards, and rigorous training, announced today that
it will be rolling out a multi-pronged platform to elevate its cleanliness standards and hospitality norms and
behaviors to meet the new health and safety challenges presented by the current pandemic environment.
“We are living in a new age, with COVID-19 front and center for our guests and our associates,” said Arne
Sorenson, President and Chief Executive Officer, Marriott International. “We are grateful for the trust our guests
have shown us through the years. We want our guests to understand what we are doing today and planning for in
the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors
of one of our hotels, they know our commitment to their health and safety is our priority. It’s equally important to
us that our associates know the changes we are making to help safeguard their health as they serve our guests.”
A New Way of Looking at Cleanliness
Marriott, which has long had a reputation for high standards of hotel cleanliness with well-established cleaning
processes and training in place, has created the Marriott Global Cleanliness Council to tackle the realities of the
COVID-19 pandemic at the hotel level and further advance the company’s efforts in this area. The Marriott Global
Cleanliness Council is focused on developing the next level of global hospitality cleanliness standards, norms and
behaviors that are designed to minimize risk and enhance safety for consumers and Marriott associates alike.
The Council is chaired by Ray Bennett, Chief Global Officer, Global Operations, Marriott International, and will
benefit from knowledge and input from both in-house and outside experts including senior leaders from across
Marriott disciplines like housekeeping, engineering, food safety, occupational health and associate wellbeing. The
Council also includes advisory members Dr. Ruth L. Petran, Senior Corporate Scientist, Food Safety & Public Health
for Ecolab, a global leader in water, hygiene and infection prevention solutions and services; Dr. Michael A. Sauri,
Infectious Disease Specialist at Adventist Healthcare; Dr. Richard Ghiselli, Head of the School of Hospitality &
Tourism Management at Purdue University; and Dr. Randy Worobo, Professor of Food Microbiology in the
Department of Food Science at Cornell University.
“Marriott has a long tradition of emphasizing cleanliness in our care of guest rooms and in the public spaces of our
hotels,” said Bennett. “Through the council and scientific advice of experts, we are taking a thoughtful approach to
set an even higher bar of cleanliness and develop new guest interaction protocols. The Marriott Global Cleanliness
Council is focused on more than just disinfection across the hotel, we are providing a holistic approach designed to
take care of our guests and associates.”
Enhanced Technology to Counter Virus Spread
Marriott is rolling out enhanced technologies over the next few months, including electrostatic sprayers with
hospital-grade disinfectant to sanitize surfaces throughout the hotel. Electrostatic spraying technology uses the
highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and
World Health Organization (WHO) to treat known pathogens. The sprayers rapidly clean and disinfect entire areas
and can be used in a hotel setting to clean and disinfect guest rooms, lobbies, gyms and other public areas. In
addition, the company is testing ultraviolet light technology for sanitizing keys for guests and devices shared by
associates.
Cleanliness Changes
Over the next few months, when guests are in hotels within the Marriott portfolio, they will notice a number of
additions to our cleaning regimen designed to set an even higher standard of cleanliness for the hotels. Specific
areas of focus include:
• Surface Areas: COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In
public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces
are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased
frequency. In guest rooms, the company has likewise added to its rigorous protocols, requiring that all
surfaces are thoroughly cleaned with hospital-grade disinfectants. Marriott will also be placing
disinfecting wipes in each room for guests’ personal use.
• Guest Contact: The CDC and WHO warn about direct, person-to-person contact as the primary way
COVID-19 is spread. To help alleviate the risk of transmission this way, the company will be using signage
in its lobbies to remind guests to maintain social distancing protocols and removing or re-arranging
furniture to allow more space for distancing. Marriott is also evaluating adding partitions at front desks to
provide an extra level of precaution for our guests and associates and is working with supply chain
partners to make masks and gloves available to associates. The company is installing more hand sanitizing
stations at the entrances to its hotels, near the front desk, elevator banks and fitness and meeting spaces.
In addition, in over 3,200 of Marriott’s hotels, guests can choose to use their phones to check in, access
their rooms, make special requests and order room service that will be specially packaged and delivered
right to the door without contact.
• Food Safety: Marriott’s food safety program includes enhanced sanitation guidelines and training videos
for all operational associates that includes hygiene and disinfecting practices. At Marriott, all food
handlers and supervisors are trained on safe food preparation and service practices. Marriott’s food and
beverage operations are required to conduct self-inspection using the company’s food safety standards as
guidelines, and compliance is validated by independent audits. In addition, the company is modifying its
operational practices for in-room dining and designing new approaches to buffets.
“Safety for our guests and associates has always been a top priority for Marriott and today that discussion of safety
is in the context of COVID-19,” said Bennett. “We want our guests to know that we are doing everything we can to
welcome them back to a safe and clean hotel environment when they start traveling again.”
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of
more than 7,300 properties under 30 leading brands spanning 134 countries and territories. Marriott operates and
franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott
Bonvoy™, its highly-awarded travel program. For more information, please visit our website at www.marriott.com,
and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us
on Facebook and @MarriottIntl on Twitter and Instagram.
"

OVERVIEW

Insider Tip

Hotel Overview

Property Location When you stay at The Ritz-Carlton, Kapalua in Lahaina, you'll be by the ocean, within a 5-minute drive of Kapalua Beach and Napili Bay. This 5-star resort is 6.7 mi (10.8 km) from Whalers Village and 7 mi (11.3 km) from Kaanapali Beach.
Rooms Make yourself at home in one of the 463 air-conditioned rooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished lanais. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional features at this Art Deco resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Dining Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Business, Other Amenities Featured amenities include a business center, express check-in, and express check-out. Planning an event in Lahaina? This resort has facilities measuring 200000 square feet (18580 square meters), including conference space.

Location

1 Ritz-Carlton Drive, , Lahaina, Hawaii, United States

Airport:

OGG - Kahului Airport

ROOMS

Amenities

  • Free newspaper
  • Air conditioning
  • Egyptian-cotton sheets
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Free local calls
  • Pillowtop mattress
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Closed captioned TV
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Television
  • Non-Smoking
  • Premium TV channels
  • Grab bar - near toilet
  • DVD player
  • Deep soaking bathtub
  • Rainfall showerhead
  • Visual fire alarm
  • Lever door handles
  • Wardrobe or closet
  • Connecting/adjoining rooms available
  • Furnished lanai
  • Smart TV
  • Netflix
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Rollaway/extra beds (free)
  • Free WiFi
  • Streaming services
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Composting
  • Premium bedding
  • Slippers
  • LED light bulbs
  • Pay movies
  • iPod docking station
  • Separate bathtub and shower
  • Down comforter
  • Business lounge access
  • Club level room

DETAILS

Property Amenities

  • Wheelchair-accessible on-site restaurant
  • Express check-in
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Number of outdoor pools - 3
  • Elevator
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry service
  • Games
  • Valet parking (surcharge)
  • Conference space size (meters) - 18580
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible (may have limitations)
  • Outdoor tennis courts - 2
  • Golf course on site
  • Tennis on site
  • 24-hour pool access
  • Beach bar
  • Couples/private dining
  • Art gallery on site
  • Number of bars/lounges - 3
  • Full-service spa
  • Free beach shuttle
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Grocery/convenience store
  • Beach cabanas (surcharge)
  • Meeting rooms
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Electric car charging station
  • Evening entertainment
  • Coffee shop or café
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Hiking/biking trails nearby
  • Children's pool
  • Safe-deposit box at front desk
  • Free area shuttle
  • Spa services on site
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 6
  • Conference space size (feet) - 200000
  • Laundry facilities
  • Spa tub
  • Wheelchair accessible path of travel
  • Beach towels
  • Television in common areas
  • Accessible bathroom
  • 24-hour fitness facilities
  • Living plant wall
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wedding services
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Garden
  • Wheelchair-accessible path to elevator
  • Multilingual staff
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Free newspapers in lobby
  • Wheelchair-accessible meeting spaces/business center
  • Year Built - 1992
  • Total number of rooms - 463
  • Number of floors - 9
  • Number of buildings/towers - 1

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Oneloa Beach - 0.8 km / 0.5 mi
Kapalua Golf Resort Bay Course - 1.5 km / 0.9 mi
D.T. Fleming Beach Park - 1.5 km / 1 mi
Napili Bay - 2 km / 1.2 mi
Kapalua Beach - 2.1 km / 1.3 mi
Napili Bay Beach - 2.4 km / 1.5 mi
Slaughterhouse Beach - 2.6 km / 1.6 mi
Kapalua Golf Club Plantation Course - 2.8 km / 1.7 mi
Honolua Bay - 3.1 km / 1.9 mi
Keonenui Beach - 3.7 km / 2.3 mi
Ka'opala Beach - 4.1 km / 2.6 mi
Kahana Beach - 5.3 km / 3.3 mi
Honokowai Beach Park - 6.9 km / 4.3 mi
Punalau Beach - 7.7 km / 4.8 mi
Keka'a Beach - 8.4 km / 5.2 mi

The nearest airports are:
Kahului, HI Airport (OGG) - 53.6 km / 33.3 mi
West Maui Airport (JHM) - 6.3 km / 3.9 mi
Lanai City, HI (LNY-Lanai) - 15.2 km / 9.4 mi

The preferred airport for The Ritz-Carlton, Kapalua is Kahului, HI Airport (OGG).

  • Aerobics
  • Basketball
  • Bicycle rentals
  • Bird watching
  • Boat launch
  • Boating
  • Fishing
  • Golf - driving range
  • Golfing
  • Helicopter/airplane sightseeing
  • Hiking/biking trails
  • Horse riding/rental
  • Jet skiing
  • Kayaking
  • Parasailing
  • Pilates classes/instruction
  • Playground
  • Rafting
  • Scooter/Moped Rentals
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Water skiing
  • Whale-watching
  • Windsurfing
  • Yoga classes/instruction