Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.
Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
• Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
• Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.
• Additional measures are being taken in an effort to ensure your safety, such as touch-free options, more frequent sanitization with hospital-grade disinfectants, and exploring and testing the use of electrostatic sprayers.
• Sanitizer stations prominently placed throughout hotels
• More frequent cleaning of public spaces and guestroom surfaces
• GBAC STARTM accreditation, inclusive of detailed cleanliness training
• Hygiene & Wellbeing Leader to help ensure new protocols are being met
• Enhanced food safety and hygiene protocols
• Wellness and temperature checks, according to local guidance
• Removal of certain high-touch items from guestrooms
Our new social distancing measures help show care for the wellbeing of our colleagues and guests, as we revise capacity guidelines and explore contactless meal options, the use of masks, protective shields at the front desk and more.
• Social distancing signage
• Personal protection equipment, worn in accordance with local guidance
• Spacing measures and capacity guidelines
• Elevator spacing and revised maximum capacity guidelines—elevators, fitness centers and more
• Reconfiguration of meeting room set-ups
• Knock-and-go room service
New and enhanced digital amenities* in the World of Hyatt app can put you in control of how you connect with us—from check-in to dining and more, contactless care is just a tap away.
• Mobile check-in and checkout
• Mobile Entry
• In-room Chromecast
• Curated meditations from Headspace
• Grab-and-go meal ordering
• Hotel stay bill