Policies

• This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property.
• Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Airport shuttle fee: MXN 1000 per vehicle (roundtrip)
• Airport shuttle fee per child: MXN 1000 (roundtrip)
• Pet fee: MXN 350 per pet, per day
• Rollaway bed fee: MXN 650 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.