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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / mexico / los-cabos

Hard Rock Hotel Los Cabos All Inclusive

Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, Mexico

CLASSIC PREFERRED

Hard Rock Hotel Los Cabos All Inclusive

HEALTH & SAFETY INFO

For added guest and employee safety, the global Hard Rock SAFE + SOUND program now requires hotel guests to wear appropriate facial coverings/face masks in all public areas of hotels with the exception of when outdoor spaces, by the pool or beach, or when actively eating and/or drinking or smoking. Designated areas include common indoor spaces such
as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.
PROTOCOLS, PROCEDURES, AND PREVENTIVE MEASURES
We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel & Casino Punta Cana will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:

Safe+Sound Progran
1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed.

2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

3. Cleaning Protocols and Sanitation: We use cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more.

6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options

OVERVIEW

Hotel Overview

Property Location With a stay at Hard Rock Hotel Los Cabos All Inclusive in Cabo San Lucas, you'll be 1.6 mi (2.6 km) from Diamante Golf Course and 7 mi (11.2 km) from Marina Cabo San Lucas. This 4.5-star property is 7.5 mi (12.1 km) from The Arch and 7.5 mi (12.1 km) from Lover's Beach.
Rooms Make yourself at home in one of the 579 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a health club, and a waterslide. Additional amenities at this property include complimentary wireless Internet access, concierge services, and a hair salon.
Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 11:30 AM.

Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Location

Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, Mexico

Airport:

SJD - Los Cabos International Airport

ROOMS

Amenities

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Free local calls
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Bathtub or shower
  • Free long-distance calls
  • In-room safe (laptop compatible)
  • Room service (24 hours)
  • Flat-panel TV
  • Non-Smoking
  • No rollaway/extra beds
  • Free WiFi
  • No cribs (infant beds)
  • Blackout drapes/curtains
  • Desk
  • Laptop-friendly workspace
  • Slippers

DETAILS

Property Amenities

  • Wheelchair-accessible on-site restaurant
  • Waterslide
  • Number of outdoor pools - 5
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 3
  • Full-service spa
  • 24-hour front desk
  • Poolside bar - 1
  • Swim-up bar - 1
  • Free breakfast
  • Business center
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Coffee shop or café - 1
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Health club
  • Computer station
  • Children's pool
  • Luggage storage
  • Hair salon
  • Number of restaurants - 8
  • Concierge services
  • Conference center
  • Designated smoking areas
  • Wheelchair accessible (may have limitations)
  • Pool umbrellas
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wedding services
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Total number of rooms - 579

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Diamante Golf Course - 2.6 km / 1.6 mi
Lighthouse of the False Cape (El Faro de Cabo Falso) - 5.2 km / 3.2 mi
Old Lighthouse - 7.9 km / 4.9 mi
Quivira Golf Club - 8.7 km / 5.4 mi
Natural History Museum of Cabo San Lucas - 9.8 km / 6.1 mi
Las Californias Museum - 9.8 km / 6.1 mi
Amelia Wilkes Square - 9.9 km / 6.1 mi
San Lucas Church - 9.9 km / 6.2 mi
Golden Cactus Gallery - 10.2 km / 6.4 mi
Huichol Collection - 10.3 km / 6.4 mi
Galeria La Grande - 10.4 km / 6.4 mi
Cultural Pavilion of the Republic - 10.4 km / 6.5 mi
Plaza Bonita Mall - 10.4 km / 6.5 mi
Islands and Protected Areas of the Gulf of California - 10.6 km / 6.6 mi
Cannery Beach - 11.1 km / 6.9 mi

The nearest major airport is Los Cabos Intl. Airport (SJD) - 51 km / 31.7 mi