Paradisus Los Cabos - All Inclusive
Paradisus Los Cabos - All Inclusive
HEALTH & SAFETY INFO
The company leverages its vast experience and global presence to launch an urgent plan to guarantee the safety of its employees and customers and their experience
Hotels modify their facilities and redesign many of their processes to reduce direct interaction and maintain hygiene standards and social distancing until the crisis is over.
The certification process is very advanced and is expected to be completed during the month of May.
Palma, May 6, 2020.- Meliá Hotels International has developed a program for the gradual reopening of its hotels in the post-COVID-19 recovery phase and is working together with one of the most prestigious certification organizations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards.
In addition to certification, Meliá is also actively cooperating with sectorial organizations and health authorities in Spain to prepare a guide for hotel operations in the context of COVID-19 to be applied both in Spain and abroad.
In addition to detailing the protocols and measures to optimize hygiene, the disinfection of facilities and the most important operational processes, the Plan also has an important section on training for employees and the emotional aspects of customer relationships in the situation created by COVID. To achieve this while also prioritizing a positive customer experience as far as possible, the “Stay Safe with Meliá” program also foresees the appointment in each hotel of a person responsible for the “emotional well-being” of guests and the verification of appropriate compliance with the processes designed to prevent the spread of Covid-19.
This certification will meet the needs of the hospitality and F&B industry, and will set health standards in all Meliá hotels, which may apply to other hotel companies. As a final result, an operational guide will be created to serve as a roadmap for Meliá Hotels International, to rigorously apply the health and safety recommendations of the World Health Organization (WHO) and the competent authorities of each country.
A global and multidisciplinary plan
As a global company, Meliá Hotels International has always relied on the excellence of its team to ensure effective and efficient management and the best possible experience for guests. To ensure that hotel teams worldwide are prepared for implementation, the company’s regional offices have
shared the “Stay Safe with Meliá” program with each and every one of its Hotel General Managers, who in turn will share it and implement it with the teams in their hotels.
This “360º” program includes actions in several areas:
• • Post COVID-19 Cleaning and Disinfection Plan endorsed by Diversey, a strategic supplier.
• • Recommendations on Occupational Health on the return to work (corporate offices and hotels), including hygienic and organizational measures to guarantee safety on the return to the workplace, the identification of people at risk, the coordination of relationships with suppliers and third parties, and the management of possible cases of infection.
• • Innovation and technology, including technological solutions to minimize physical contact between customers and employees and also guarantee the safety of facilities and sustainability
• • Global Post-COVID-19 Operations Guide with all the adaptations to procedures and the training materials required by hotel teams
• • Brand Standards adapted to provide the security required to avoid risks of infection in processes such as Food & Beverage, In-room Experience, Wellness, Entertainment, etc.
• • Technical Facilities and Maintenance Guide post-COVID-19
Comprehensive, participative and tested process in hotels
To prepare the program, Meliá Hotels International has leveraged the international know-how and experience of its Risk Management, Occupational Health, Operations, Brands, Procurement, Maintenance and IT teams, and also the support and advice of specialist strategic suppliers. To define new spaces, processes and brand standards, the team has reviewed all the customer contact points: reception, rooms, car parks, swimming pools, restaurants, meeting rooms, spa, entertainment program, etc. Likewise, in order to ensure that customer preferences are also taken into account, more than 100,000 customers will be involved in the adaptation process through the launch of a recent survey.
To verify that the new product and service processes and standards adapted to the post-COVID context are effective in terms of safety and the customer experience, the company is also developing a battery of trials of new processes both in hotels which are closed and others which are providing accommodation to essential workers. The processes affect areas such as food and beverage services, cleaning procedures for rooms and public areas, simulations of customer flows at check-in and check-out, car parks and pool areas, as well as the estimation of the new capacity limits for different spaces. New digital applications and solutions are also being tested to reduce direct contact with customers.
With a view to the implementation of the program as soon as hotels reopen, the process will adapt to the rhythm of reopening in each region and country, with constant monitoring of the results obtained by the global team.
As Gabriel Escarrer, Executive Vice President and CEO of Meliá Hotels International, explains, “We will be prepared to open our hotels as soon as people have greater mobility and there is enough demand to guarantee a minimum level of occupancy. To do this, we are pouring all of our know-how and the experience we have had over the last few months in our hotels in China, into the “Stay Safe with Meliá” program. The Bureau Veritas certification confirms that the new processes and the adaptation of spaces comply with the maximum health and safety guarantees and the most rigorous international standards, a factor that will be essential to operate in the post-COVID-19 period."
Bertrand Martin, Executive President of Bureau Veritas Spain and Portugal, explains: “We are very pleased to work together with Meliá Hotels International. Bureau Veritas' mission is to build a world of Trust. In this sense, Global Safe Site allows us to meet the expectations of our society in terms of health and safety. In this way, we will contribute to the reopening of hotels and restaurants in accordance with the maximum guarantees of reliability. This certification will undoubtedly benefit the entire industry".
Hotel OverviewProperty Location Located in San Jose del Cabo, Paradisus Los Cabos - All Inclusive is a 2-minute drive from Desert Park Natural Reserve and 5 minutes from Cabo Real Golf Course. This 4.5-star property is 4.7 mi (7.5 km) from Palmilla Beach and 4.7 mi (7.6 km) from Chileno Beach. Rooms Make yourself at home in one of the 350 guestrooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at Beach Bar, one of the property's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 7 coffee shops/cafés. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Jose del Cabo? This property has facilities measuring 77100 square feet (7162.8 square meters), including a conference center. Free valet parking is available onsite.
- Connecting/adjoining rooms available
- Daily housekeeping
- Smoking and Non-Smoking
- Braille signage
- Turndown service
- Free bottled water
- Pillowtop mattress
- Private bathroom
- Free toiletries
- Espresso maker
- Hair dryer
- Iron/ironing board
- Room service (limited hours)
- Raised toilet seat
- In-room safe (laptop compatible)
- Low-height counters/sink
- Satellite TV service
- Flat-panel TV
- Premium TV channels
- Free WiFi
- Grab bar - near toilet
- Access via exterior corridors
- Free wired Internet
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Rainfall showerhead
- Shower only
- Wheelchair accessible
- Minibar (stocked, free items)
- Down comforter
- Wheelchair-accessible on-site restaurant
- Number of outdoor pools - 4
- Fitness facilities
- Local Expert Concierge
- 24-hour front desk
- Poolside bar
- Business center
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Swimming pool
- On private beach
- Conference space size (meters) - 7162.8
- Luggage storage
- Hair salon
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Wheelchair accessible (may have limitations)
- Pool umbrellas
- Beach bar
- Coffee/tea in common areas
- Number of bars/lounges - 7
- Full-service spa
- Swim-up bar
- Beach umbrellas
- Conference space
- Spa treatment room(s)
- Grocery/convenience store
- Meeting rooms
- Tours/ticket assistance
- Pool cabanas (surcharge)
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Babysitting or childcare (surcharge)
- Smoke-free property
- Number of coffee shops/cafes - 7
- Children's club (free)
- Supervised childcare/activities (free)
- Children's pool
- Number of restaurants - 7
- Conference space size (feet) - 77100
- Banquet hall
- Reception hall
- Laundry facilities
- Spa tub
- Beach towels
- Television in common areas
- Accessible bathroom
- Roll-in shower
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Arcade/game room
- Wedding services
- In-room accessibility
- Braille or raised signage
- Wheelchair-accessible path to elevator
- Multilingual staff
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
- Year Built - 1989
- Total number of rooms - 350
- Number of floors - 4
- Number of buildings/towers - 4
RecreationDistances are displayed to the nearest 0.1 mile and kilometer.
Desert Park Natural Reserve - 1 km / 0.6 mi
Cuadra San Francisco - 1.4 km / 0.8 mi
Cabo Real Golf Course - 2.3 km / 1.4 mi
Playa El Tule - 4.1 km / 2.5 mi
Palmilla Beach - 7.5 km / 4.7 mi
Chileno Beach - 7.6 km / 4.7 mi
Costa Azul Beach - 8.3 km / 5.2 mi
El Zalate Beach - 9.1 km / 5.6 mi
Playa Hotelera - 9.9 km / 6.2 mi
Plaza Mega Comercial Mexicana - 10.8 km / 6.7 mi
Las Viudas Beach - 10.9 km / 6.8 mi
Punta Sur Golf Course - 11.1 km / 6.9 mi
Santa Maria Beach - 11.4 km / 7.1 mi
Club Campestre Golf Course - 11.6 km / 7.2 mi
Los Cabos Convention Center - 12.5 km / 7.7 mi
The preferred airport for Paradisus Los Cabos - All Inclusive is Los Cabos Intl. Airport (SJD) - 29.7 km / 18.5 mi