HOTELS

COLLECTIONS

TOURS

SALE

Vacation Rentals

The Know Zone


Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / mexico / riviera-maya

Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, Mexico

CLASSIC PREFERRED

Hard Rock Hotel Riviera Maya - All Inclusive

HEALTH & SAFETY INFO

For added guest and employee safety, the global Hard Rock SAFE + SOUND program now requires hotel guests to wear appropriate facial coverings/face masks in all public areas of hotels with the exception of when outdoor spaces, by the pool or beach, or when actively eating and/or drinking or smoking. Designated areas include common indoor spaces such
as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.
PROTOCOLS, PROCEDURES, AND PREVENTIVE MEASURES
We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel & Casino Punta Cana will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:

Safe+Sound Progran
1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed.

2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

3. Cleaning Protocols and Sanitation: We use cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more.

6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options

OVERVIEW

Hotel Overview

Property Location Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is a 3-minute drive from Dolphinaris Riviera Maya Park and 7 minutes from Puerto Aventuras Marina. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 4.5 mi (7.2 km) from Ecopark Kantun Chi.
Rooms Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Business, Other Amenities Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Location

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, Mexico

Airport:

CUN - Cancun International Airport

ROOMS

Overview

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with private spa tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Amenities

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free bottled water
  • Towels provided
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Television
  • Satellite TV service
  • Room service (24 hours)
  • Flat-panel TV
  • Rollaway/extra beds (free)
  • Non-Smoking
  • Premium TV channels
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Bed sheets not available
  • Rainfall showerhead
  • Premium bedding
  • Slippers
  • Separate bathtub and shower
  • Balcony
  • Executive level room
  • Allergy friendly
  • No cribs (infant beds)
  • Bathroom grab bars

DETAILS

Property Amenities

  • Express check-in
  • Number of outdoor pools - 2
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • On private beach
  • Conference space size (meters) - 8159
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible (may have limitations)
  • Outdoor tennis courts - 2
  • Airport transportation
  • Airport transportation (surcharge)
  • Tennis on site
  • Golf lessons with a pro
  • Clubhouse
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 7
  • Full-service spa
  • Swim-up bar
  • Beach umbrellas
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Steam room
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 2
  • Children's club (free)
  • Nightclub
  • Hiking/biking trails nearby
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Conference space size (feet) - 87823
  • Spa tub
  • Beach towels
  • Television in common areas
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Arcade/game room
  • Wedding services
  • In-room accessibility
  • Golf clubs (equipment)
  • Garden
  • Multilingual staff
  • Wheelchair-accessible registration desk
  • Year Built - 2013
  • Total number of rooms - 1264
  • Number of floors - 3
  • Number of buildings/towers - 9

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Dolphinaris Riviera Maya Park - 2.2 km / 1.4 mi
Puerto Aventuras Golf Club - 2.3 km / 1.4 mi
Puerto Aventuras Marina - 2.8 km / 1.8 mi
CEDAM Museum - 2.9 km / 1.8 mi
Oasis Beach - 3.2 km / 2 mi
Kantenah Lagoon - 4.1 km / 2.5 mi
Chac Mol Cenote - 4.7 km / 2.9 mi
Ecopark Kantun Chi - 4.9 km / 3.1 mi
Cenote Cristalino - 7.6 km / 4.7 mi
Chikinha Cenote - 8.7 km / 5.4 mi
Xpu-ha Beach - 9.1 km / 5.7 mi
Taj Mahal Cenote - 11.8 km / 7.3 mi
Xcaret Eco Theme Park - 14.7 km / 9.1 mi
Xplor Theme Park - 15.3 km / 9.5 mi
Plaza Paraiso - 19.8 km / 12.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 75.5 km / 46.9 mi
Cozumel Intl. Airport (CZM) - 36.9 km / 22.9 mi

The preferred airport for Hard Rock Hotel Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

  • Aerobics
  • Basketball
  • Bicycle rentals
  • Golfing
  • Kayaking
  • Pilates classes/instruction
  • Playground
  • Snorkeling
  • Swimming
  • Tennis
  • Volleyball