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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / mexico / riviera-maya

Secrets Maroma Beach Riviera Cancun

Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, Mexico

CLASSIC PREFERRED

Secrets Maroma Beach Riviera Cancun

HEALTH & SAFETY INFO

BACK TO BUSINESS.
We are pleased to announce that, today, AMResorts® launches its new CleanComplete Verification™ 360-degree quality and hygiene program for all its branded properties. The campaign will focus on our commitment to guest wellbeing as we redefine the all-inclusive Unlimited-Luxury® resort experience with even higher safety and hygiene standards. Its purpose is to instill confidence and peace of mind during the vacation selection process and especially for future vacations at an AMResorts® branded property, which will in turn continue to foster and strengthen guest loyalty.

Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented the industry’s latest Prevention of the Spread of Infection (POSI) audit solution, through Cristal International Standards’® POSI-check. All AMResorts® branded properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.

The campaign started internally with a webinar to ensure staff and employees are well versed in the elevated approach to hygiene protocols and procedures. From there, an all-encompassing external campaign starts today—a press release is being distributed, materials are being created for inclusion in guest rooms, and a video is being deployed, along with a landing page that will showcase the elements.

OUR PROMISE TO GUESTS.
At the center of the campaign is our new CleanComplete VerificationTM, a 360-degree quality, safety and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:
• Welcome Back – Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health check at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.
• Come on In – Room Cleaning Procedures: Cristal RoomCheck verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts and TVs.
• Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
• Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
• Dine in Style – Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.
• Behind the Scenes – Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.
• See You Again Soon – Check-Out and Departure Procedures: Express check-out service to reduce contact.
• Don’t Just Take Our Word for It – Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.
We are confident these standards are among the most extensive in the industry and are proud of the operational effort that has been put into developing such a comprehensive program.

Please visit the CleanComplete Verification™ website to view the full health and safety protocols in place, or visit the AMResorts® Media Download Site for the full downloadable PDF of the CleanComplete Verification™ standards.

TOGETHER WE RISE.
Together, we are weathering an economic and public health crisis like the world has never seen. And, it is because we remain united, that we will emerge from this moment in time in a position of strength. As we count down the days until the resorts welcome back our mutual guests, each of us remain fully dedicated to you with a steadfast commitment to continue delivering our very best, every day. I wish you and those you love the best of health and peace of mind.

OVERVIEW

Insider Tip

Hotel Overview

Property Location When you stay at Secrets Maroma Beach Riviera Cancun in Playa del Carmen, you'll be by the ocean, just steps from Maroma Beach and El Manglar Golf Course. This 5-star resort is 6.8 mi (10.9 km) from El Camaleon Mayakoba Golf Course and 8.4 mi (13.6 km) from Grand Coral Golf Riviera Maya.
Rooms Make yourself at home in one of the 412 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Dining All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort's many dining establishments, which include 7 restaurants and a coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.

Business, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Location

Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, Mexico

Airport:

CUN - Cancun International Airport

ROOMS

Amenities

  • Air conditioning
  • Furnished balcony
  • LED TV
  • Daily housekeeping
  • Smoking and Non-Smoking
  • Phone
  • Turndown service
  • Towels provided
  • Ceiling fan
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Television
  • Cable TV service
  • Free WiFi
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • Separate sitting area
  • Separate bathtub and shower
  • Non-Smoking

DETAILS

Property Amenities

  • Number of outdoor pools - 2
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Swimming pool
  • On private beach
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis court
  • Tennis on site
  • Barbecue grill(s)
  • Beach bar
  • Coffee/tea in common areas
  • Number of bars/lounges - 3
  • Full-service spa
  • Swim-up bar
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Sauna
  • Nightclub
  • Hiking/biking trails nearby
  • Proposal/romance packages available
  • Number of restaurants - 7
  • Ballroom
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wedding services
  • In-room accessibility
  • Garden
  • Multilingual staff
  • Free newspapers in lobby
  • Total number of rooms - 412
  • Number of floors - 4

Recreation

Distances are displayed to the nearest 0.1 mile and kilometer.

Maroma Beach - 0.1 km / 0.1 mi
El Manglar Golf Course - 0.1 km / 0.1 mi
Tres Rios Ecopark - 8.5 km / 5.3 mi
El Camaleon Mayakoba Golf Course - 10.9 km / 6.8 mi
Grand Coral Golf Riviera Maya - 13.6 km / 8.4 mi
Sanctuary of Hope and Time Capsule - 15.2 km / 9.4 mi
Dr. Alfredo Barrera Marin Botanical Garden - 15.6 km / 9.7 mi
28 de Julio Square - 16 km / 10 mi
Guadalupe Church - 16.6 km / 10.3 mi
Playa 88 - 17.1 km / 10.6 mi
Punta Esmeralda Beach - 17.4 km / 10.8 mi
Quinta Avenida - 17.5 km / 10.9 mi
Plaza Las Americas - 18.3 km / 11.3 mi
Mario Villanueva Stadium Madrid - 18.5 km / 11.5 mi
Mamitas Beach Club - 18.6 km / 11.5 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 42.6 km / 26.5 mi
Cozumel Intl. Airport (CZM) - 50.9 km / 31.6 mi

The preferred airport for Secrets Maroma Beach Riviera Cancun is Cancun Intl. Airport (CUN).

  • Aerobics
  • Basketball
  • Bicycle rentals
  • Bird watching
  • Boat launch
  • Fishing
  • Golf - driving range
  • Golf - miniature
  • Golfing
  • Helicopter/airplane sightseeing
  • Hiking/biking trails
  • Horse riding/rental
  • Jet skiing
  • Motor boating
  • Parasailing
  • Pilates classes/instruction
  • Running track/path
  • Scooter/Moped Rentals
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes/instruction