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Hotel Health Status - COVID Property Status and Safety Protocols. Go to Hotel Status

Hotel / tahiti / bora-bora

Four Seasons Resort Bora Bora

Motu Tehotu, , Bora Bora, French Polynesia

CLASSIC PREFERRED

Four Seasons Resort Bora Bora

HEALTH & SAFETY INFO

Enhanced Cleanliness:
• Appointed Hygiene Officer focused on implementing enhancements to already stringent procedures
• Rooms disinfected daily with EPA approved products and have blacklight inspection by room attendants
• Focused re-training programs for Housekeeping teams on all cleaning protocols are being implemented
• Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms
Heightened Guest Safety and Comfort:
• Lead With Care kits placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand
• Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services
• Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant set-up
• Restaurants providing a-la-carte service with digital menus
• In-Room Dining offering contactless delivery outside guestrooms along with sustainable, single-use packaging
• Four Seasons App and Chat providing guests with real-time, contactless interactions with employees from their own device on nine global platforms and in 100+ different languages
Empowered Employees:
• Lead With Care training building on Four Seasons legendary service model and diligent attention to detail, ensuring Lead With Care procedures are delivered in a thoughtful, attentive manner that balances guest safety with personal reassurance and comfort
• Training focused on educating and empowering employees to deliver the enhanced health and safety program with confidence, passing on this care to each and every guest and resident
• The COVID-19 Advisory Board advising on the global
training program for all employees including: ensuring employees have a well-informed understanding of the disease and its transmission, providing guidance on appropriate social distancing and use of personal protective equipment, as well as physical and mental health monitoring and support
• Grounded in emotional intelligence, employees are undergoing behavioral training, ensuring empathetic, personalized care and connection are not lost in the absence of close contact and limited face to face interaction
• Staff wears face masks
• Hand sanitizer stations throughout the Resort
• Daily temperature checks of staff
• Increased cleaning and sanitization of all areas
• Removal of unnecessary in-room items
• Room keys sanitized with UV light
• Limited number of guests on excursions and activities
• Leaving each room unattended for minimum of 24 hours in between guest stays for disinfecting and sanitization
DINING
• Digital menus on mobile devices, accessed through a QR code instead of printed menus
• Social Distancing implemented with limited capacity, booking policy, and space between tables
• Sequence of service adjusted to avoid tableside preparation or self-service (a la carte plated service instead of buffet or family-style)
• “At Your Door Service” option as alternative to traditional Room Service in-room setup
• Room Service amenities individually packaged
• Minibar refill coordinated with Housekeeping service to limit interactions
POOL and BEACH
•Social Distancing implemented with spacing between lounge chair set-ups
• Towel and lounge chair set up “a la minute” instead of in advance
• Amenities individually packaged
SPA and FITNESS
• Spa menu on sanitized tablet or via QR code for personal device
• Minimized pre-treatment contact/interaction
• Individually packaged spa kit (robe, towels, etc.) presented to each guest, with grooming amenities available upon request
• Lockers and lounge chairs spaced out for social distancing
• Steam Room, Experience Shower, and Relaxation Room no longer available
• No facial treatments or add-ons available
• Guest masks to be worn in Spa public areas (can be removed when on treatment bed)
• Minimum of 30 minutes between guests for air sanitization and disinfection of treatment rooms
• Dedicated Fitness Center attendant on duty for sanitization and cleaning
• Machines, weights, and fitness accessories disinfected after each use
• Hourly air flush, and air sanitized throughout the day
• Bathroom sanitized after each use
• Single-serve bottled water available

OVERVIEW

Hotel Overview

Location

Motu Tehotu, , Bora Bora, French Polynesia

Airport:

BOB - Motu-mute

ROOMS

Amenities

  • Cable/satellite TV
  • Ceiling fan
  • Coffee/tea maker
  • Cribs (infant beds) available
  • Hair dryer
  • In-room safe
  • Microwave
  • Minibar
  • Non-smoking rooms

DETAILS

Property Amenities

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • Arcade/game room
  • ATM/banking
  • Business services
  • Complimentary newspapers in lobby
  • Concierge services
  • Laundry facilities
  • Poolside bar
  • Room service

Recreation

An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Aerobics
  • Horse riding/rental
  • Snorkeling
  • Surfing/boogie boarding