Classic Price Pledge
Competitive Pricing that Sells
We pride ourselves on being one of the most connected tour operators in the industry, providing real‐time pricing.
We match most published hotel rates dollar for dollar for Hawaii, Caribbean, Mexico and most of Europe and Tahiti.
We review all requests for Classic Preferred properties – including hotel direct and wholesale/OTA websites.
Agency commission is not automatically lowered.
How It Works
Hotel Direct Pricing
Our reservation agents contact the hotel and verify rates and availability during normal business hours.
- For most Hawaii hotels, the price match is confirmed via phone at the time of booking and applied to the reservation real‐time.
- For most Caribbean and Mexico hotels, the price match is confirmed via email with the direct hotel, normally, within the same day.
- For Europe and Tahiti, we have a dedicated Competitive Request team available, Monday through Friday, from 6:00 AM to 5:30 PM Pacific Time, to process most requests within 24 hours.
Wholesale/OTA Pricing
Our Competitive Request team is available for Hawaii, Caribbean, and Mexico are available Monday through Friday, from 6:00 AM to 5:00 PM Pacific Time.
All components in the price match must be 'apples to apples'.
- For select wholesalers, we can validate real‐time pricing and our team can adjust on the spot.
- For all other requests, we will require written documentation of the package price & inclusions, to be reviewed for a price‐match adjustment.
- All components must be same supplier, class of service, and/or category.
Max 4 hour turn‐around, excluding Europe/Tahiti.