How It Works
Hotel Direct Pricing
Our reservation agents contact the hotel and verify rates and availability during normal business hours.
- For most Hawaii hotels, the price match is confirmed via phone at the time of booking and applied to the reservation real‐time.
- For most Caribbean and Mexico hotels, the price match is confirmed via email with the direct hotel, normally, within the same day.
- For Europe and Tahiti, we have a dedicated Competitive Request team available, Monday through Friday, from 6:00 AM to 5:30 PM Pacific Time, to process most requests within 24 hours.
Wholesale/OTA Pricing
Our Competitive Request team is available for Hawaii, Caribbean, and Mexico are available Monday through Friday, from 6:00 AM to 5:00 PM Pacific Time.
All components in the price match must be 'apples to apples'.
- For select wholesalers, we can validate real‐time pricing and our team can adjust on the spot.
- For all other requests, we will require written documentation of the package price & inclusions, to be reviewed for a price‐match adjustment.
- All components must be same supplier, class of service, and/or category.
Max 4 hour turn‐around, excluding Europe/Tahiti.