Advisory

The Milestone Hotel and Residences

Overview

Managed (CV)

Property Location: Perfectly positioned opposite Kensington Palace and Gardens, The Milestone Hotel & Residences is one of London’s most distinguished five-star boutique hotels. Located in the heart of Kensington, guests are moments from Hyde Park, the Royal Albert Hall, Knightsbridge, Harrods, and some of the city’s most celebrated museums and cultural attractions. Combining historic character with contemporary luxury, this intimate retreat offers a uniquely personal gateway to London.

Rooms: The Milestone features 62 individually designed guest rooms, suites and private residences, each blending timeless elegance with modern comforts. Rich fabrics, hand-selected antiques, original artworks and bespoke furnishings create a residential atmosphere unlike any other London hotel. Accommodation includes spacious suites and six two- and three-bedroom residences, ideal for families, multigenerational travel and extended stays. All accommodations feature luxurious bedding, marble bathrooms, premium amenities, complimentary Wi-Fi and thoughtful touches tailored to each guest.

Amenities: Guests can unwind in the hotel’s exclusive wellness centre, featuring a resistance pool, state-of-the-art fitness facilities, treatment room, infrared sauna, cold-plunge and dedicated wellness experiences designed for relaxation and rejuvenation.

Additional services include complimentary high-speed Wi-Fi, expert concierge assistance, family-friendly amenities, pet-sitting services and highly personalised service delivered by one of London’s most acclaimed hotel teams.

Dining: Experience refined yet welcoming British dining at Cheneston’s, where seasonal ingredients and classic flavours take centre stage. Traditional Afternoon Tea is served daily in the elegant surroundings of the Park Lounge, while Stables Bar offers expertly crafted cocktails, fine wines and rare whiskies in an intimate setting. Guests may also enjoy the convenience of 24-hour in-room dining.

Managed (CV)
The Milestone Hotel and Residences

PREFERRED

Managed (CV)
5 / 5 Exceptional

Amenities

Dynamic (TBO)
  • Internet access in public areas - high speed
  • delivered food is securely covered
  • Bicycle rentals on site
  • breakfast takeaway containers
  • face masks for guests available
  • Bicycle rentals nearby
  • Vegetarian menu options available
  • Vegetarian breakfast available
  • Vegan menu options available
  • Bulk dispenser for toiletries
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Locally-owned & organized tours & activities
  • Comprehensive recycling policy
  • Eco-friendly toiletries
  • LED light bulbs
  • babysitting/child services
  • Wheelchair accessible – no
  • Food and water bowls
  • Living plant wall
  • hand sanitizer in guest accommodation and key areas
  • use of cleaning chemicals that are effective against coronavirus
  • cashless payment available
  • wifi
  • Lift
  • wifi available in all areas
  • concierge service
  • indoor pool (all year)
  • guest accommodation is disinfected between stays
  • shared stationery such as printed menus, magazines, pens, and paper removed
  • physical distancing rules followed
  • guests have the option to cancel any cleaning services for their accommodation during their stay
  • process in place to check health of guests
  • physical distancing in dining areas
  • staff follow all safety protocols as directed by local authorities
  • contactless check-in/check-out
  • first aid kit available
  • all plates, cutlery, glasses and other tableware have been sanitized
  • food can be delivered to guest accommodation
  • linens, towels and laundry washed in accordance with local authority guidelines
  • meeting/banquet facilities
  • internet services
  • breakfast in the room
  • Elevator
  • Laundry
  • dry cleaning
  • Valet parking
  • Fitness
  • express check-in/check-out
  • Safety Deposit Box
  • Fitness centre
  • Bar
  • Parking
  • Business centre
  • Daily housekeeping
  • Special diet menus (on request)
  • Private check-in/check-out
  • Air conditioning
  • Non-smoking throughout
  • Fax/photocopying
  • Heating
  • Allergy-free room
  • Family rooms
  • Ironing service
  • Spa and wellness centre
  • Massage
  • Tour desk
  • CCTV outside property
  • CCTV in common areas
  • Pets allowed
  • Smoke alarms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Key card access
  • Hand massage
  • Full body massage
  • Personal trainer
  • Restaurant
  • Fitness facilities
  • Indoor pool
  • Fireplace in lobby
  • Concierge services
  • Breakfast available (surcharge)
  • Laundry facilities
  • Free newspapers in lobby
  • Spa services on site
  • Safe-deposit box at front desk
  • Meeting rooms
  • Full-service spa
  • Swimming pool
  • Business center
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free WiFi
  • 24-hour business center
  • Tours/ticket assistance
  • Smoke-free property
  • Sauna
  • Wedding services
  • Luggage storage
  • Valet parking (surcharge)
  • Babysitting or childcare (surcharge)
  • Number of bars/lounges - 2
  • Number of indoor pools - 1
  • Banquet hall
  • 24-hour pool access
  • Couples/private dining
  • Private picnics
  • Room service
  • Public transport tickets
  • Shallow end
  • Fruits
  • Wine/champagne
  • Pet basket
  • Pet bowls
  • Beauty Services
  • Fence around pool
  • Body Treatments
  • Facial treatments
  • Neck massage
  • Foot massage
  • Couples massage
  • Head massage
  • Spa/wellness packages
  • Back massage
  • Spa lounge/relaxation area
  • Spa Facilities

Recreation

Dynamic (TBO)
  • Kensington High Street
  • Kensington Gardens
  • Kensington Palace
  • Imperial College London
  • Royal Albert Hall
  • Hyde Park
  • Cromwell Road
  • Portobello Road Market
  • Science Museum
  • Natural History Museum
  • Victoria and Albert Museum
  • Harrods
  • London City Airport (LCY)
  • Heathrow Airport (LHR)
  • Gatwick Airport (LGW)
  • Luton Airport (LTN)
  • Thackeray Gallery
  • Design Museum
  • Kensington Church Street
  • Albert Memorial
  • Queensway
  • Farnborough (FAB)
  • Olympia Events