Flight Updates

Our Air and Customer Care teams are fully engaged and taking the following steps:

• Active Monitoring
  • Monitoring airline communications, FAA updates, and published waivers in real time
  • Proactively managing GDS queues for late schedule changes and cancellations

• Proactive Protection
  • Reviewing all air bookings scheduled to depart within the next 72 hours to identify potential disruptions
  • Re-protecting affected travelers on the best available alternatives where possible
  • Coordinating closely with our Product and Service teams to support air/land alignment

• Direct Outreach & Communication
  • Notifying your agency and impacted travelers when itinerary changes require action
  • Keeping our Travel Advisory page updated with relevant guidance and links to airline resources:
  • Travel Advisories → 
  • Reinforcing options to manage bookings via our online tools where appropriate

Our commitment is simple: we will do everything we can to minimize disruption, protect your clients’ journeys, and support your teams with timely information and solutions.