Mexico Updates
As of 2/23/26
Advisor Resources
Classic Vacations 24/7/365 In-Travel Customer Service
Call: +1 (800) 243-6499 – We are currently experiencing high call volume. Thank you for your patience.
Email: customerservice@classicvacations.com – Recommended for bookings not currently in-destination or traveling within the next 5 days. Our team will respond in order of departure date.
Chat: https://www.classicvacations.com/c/contact-us
Text: +1 (408) 794-3499
Airline Updates
Classic encourages advisors to remind their clients to check their flight status directly with their airline prior to departing for the airport.
- Alaska Airlines: MORE INFO→
- American Airlines: MORFE INFO→
- Delta Airlines: MORE INFO→
- Southwest Airlines: MORE INFO→
- United Airlines: MORE INFO→
Hotel Updates
| Classic Preferred Properties | Status | Estimated Re-opening |
| Jamaica Inn | Open | |
| Moon Palace Jamaica | Open | |
| S Hotel Jamaica | Open | |
| The Cliff Jamaica | Open | |
| Goldeneye | Open | |
| Grand Palladium Lady Hamilton Resort & Spa | Open | |
| Grand Palladium Jamaica | Open | |
| Azul Beach Resort Negril, by Karisma | Open | |
| Beaches Negril Resort and Spa | Open | |
| Sandals Dunns River | Open | |
| Sandals Negril Beach Resort and Spa | Open | |
| Sandals Ochi Rios Beach Resort | Open | |
| Sandals Royal Plantation, Ocho Rios, Jamaica | Open | |
| Round Hill Hotel and Villas | Open | |
| Half Moon Resort | Closed | 5/1/2026 |
| Sandals South Coast | Closed | 5/30/2026 |
| Sandals Montego Bay | Closed | 5/30/2026 |
| Sandals Royal Caribbean Resort and Private Island | Closed | 5/30/2026 |
| Royalton Negril Resort | Closed | 8/25/2026 |
| Adults Only, Hideaway at Royalton Negril Resort | Closed | 8/25/2026 |
| Royalton Blue Waters Montego Bay Resort | Closed | 9/15/2026 |
| Hideaway at Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort – | Closed | 9/15/2026 |
| Hyatt Ziva Rose Hall | Closed | 11/1/2026 |
| Hyatt Zilara Rose Hall | Closed | 11/1/2026 |
| Dreams Rose Hall Resort and Spa | Closed | 11/1/2026 |
| Jewel Grand Montego Bay Resort and Spa | Closed | 11/1/2026 |
| Secrets Wild Orchid Montego Bay | Closed | 11/1/2026 |
| Secrets St. James Montego Bay | Closed | 11/1/2026 |
| Breathless Montego Bay | Closed | 11/1/2026 |
| Zoetry Montego Bay Jamaica | Closed | 11/1/2026 |
Hotel Support
Kimpton Seafire Resort + Spa by IHG & Hotel Indigo Grand Cayman by IHG
- Offering a Displaced Traveler Rate, matching the booking at either Kimpton Seafire or Hotel Indigo.
- Amenities and breakfast will be honored when applicable.
- For clients originally at All-Inclusive properties, a food & beverage package is being arranged.
- Valid for Jamaica bookings canceled or displaced through January 31, 2026.
Marriott International
- Offering rebooking assistance for Jamaica at select properties.
- Adults Only All-Inclusive
- W Punta Cana, Adult All-Inclusive
- Sanctuary Cap Cana, A Luxury Collection Resort & Spa
- Almare, A Luxury Collection Resort & Spa
- Family All-Inclusive
- Marriott Cancun, An All-Inclusive Resort
- For rebooking requests, kindly advise the preferred destination/hotel and rate looking to be honored.
SLS Playa Mujeres
- Valid for Jamaica relocation bookings only.
- Booking Window: Now – December 21, 2025
- Travel Window: December 1, 2025 – March 31, 2026
- Value Adds:
- Complimentary room upgrade (based on availability at arrival).
- $150 resort credit for stays of 4+ nights.
- Blackout Dates: December 20, 2025 – January 4, 2026.
Tortuga Bay Hotel at Punta Cana Resort
- Valid for Jamaica relocation bookings only.
- Offering a special Displaced Traveler Rate
- For bookings traveling now – February 5, 2026
The Westin St. Thomas Beach Resort & Spa
- Valid for Jamaica relocation bookings only.
- Offering a special Displaced Traveler Rate
- For bookings traveling now – February 5, 2026
Destination Updates
Our team is actively reaching out to our valued advisors with bookings affected by Hurricane Melissa. We appreciate your patience as we work diligently to resolve any issues and ensure that all necessary adjustments are made to support you and your clients during this time.
All three airports — Kingston (KIN), Montego Bay (MBJ), and Ocho Rios (OCJ) — have reopened and are operating with limited commercial flights.
Communication with Jamaica: With parts of Jamaica still without power, service is consistently being interrupted. We appreciate your patience as we assist you.
Transportation
Our ground operators have re-established contact and are working to ensure transportation services for arriving and departing clients run as smoothly as possible.
DONATE TO SUPPORT JAMAICA
Government of Jamaica Relief Fund
Support the official Government of Jamaica Disaster Relief Fund to aid recovery efforts across the island.
Your donation helps provide food, shelter, medical assistance, and essential supplies to families and communities in need.
This fund is allocated throughout the island for all needs, ensuring that relief reaches both residents and infrastructure rebuilding efforts.
Caribbean Hotel & Tourism Association (CHTA)
Join CHTA in supporting tourism-related businesses and employees impacted by Hurricane Melissa.
Your contribution to the One Caribbean Family for Jamaica initiative helps restore livelihoods, rebuild hospitality operations, and sustain the communities that power Jamaica’s tourism industry.
NOTICE:
Classic Vacations® is not responsible for any errors or omissions. Bookings are subject to the applicable partner’s current terms and conditions.